Nutrition Assistant — Patient-Centric Meal Support

Mass General Brigham Incorporated; Massachusetts; On-site; USD 52,257,000 - 77,705,000; Full time

Job summary

Mass General Brigham seeks a Nutrition Assistant to deliver high-quality nutritional care to patients on various am/pm shifts. You will support the department, assist with menu choices, and ensure meals meet diet restrictions and MD/RD/RN instructions.

Responsibilities include attending meetings, helping with meal rounds, and coordinating with clinical teams to ensure accurate calorie counts and diet education as needed.

Qualifications

• Education requirement: High School Diploma or Equivalent preferred; experience may substitute for degree.
• Healthcare experience including patient contact preferred; customer service via telephone preferred.

Responsibilities

• Attends department meetings and training sessions.
• Assists patients with menu choices within diet restrictions.
• Adjusts meal selections per diet and MD/RD/RN instructions.
• Ensures patients receive nourishment at each meal; notifies RN if not.
• Answers phone and assists callers per department guidelines.
• Places orders for supplements and enteral nutrition products.
• Follows standards for meal delivery and set-up.
• Completes regular and therapeutic diet menus per care standards.
• Assists tray line staff and supervisor as needed.
• Rarely delivers trays to patients.
• Reports issues and complaints; rectifies as needed.
• Communicates with clinical and production teams about patient issues and orders.

Skills

English proficiency

Phone etiquette

Interpersonal skills

Computer literacy

Communication

Education

High School Diploma or Equivalent

Experience in lieu of degree accepted

Healthcare experience preferred

Customer service via telephones preferred

Job description

Mass General Brigham seeks a Nutrition Assistant to deliver high-quality nutritional care to patients on various am/pm shifts. You will support the department, assist with menu choices, and ensure meals meet diet restrictions and MD/RD/RN instructions.

Responsibilities include attending meetings, helping with meal rounds, and coordinating with clinical teams to ensure accurate calorie counts and diet education as needed.