System-Wide Patient Experience & Advocacy Director

1000 Methodist Le Bonheur Corp; Memphis (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

1000 Methodist Le Bonheur Corp in Memphis, Tennessee is seeking a Senior Patient Experience Lead to develop and execute a system‑wide patient experience strategy. This role will drive improvements in patient satisfaction across all care settings and directly manage a patient experience team.

The ideal candidate must have a Master’s Degree and substantial experience in patient experience, demonstrating leadership in service excellence and change management. Skills in communication and program management are essential.

Qualifications

• 5–7 years of progressive leadership experience in patient experience, service excellence, or healthcare operations.
• Demonstrated success leading system‑level experience transformation initiatives.
• Certified Patient Experience Professional (CPXP) is required.

Responsibilities

• Lead the development of the system‑wide patient experience strategy.
• Establish a standardized experience model across all care settings.
• Oversee system-wide patient feedback strategy.

Skills

Patient safety science

Program management

Change management

Communication skills

Analytical skills

Education

Master’s Degree in Nursing, Business Administration, Healthcare Administration or Public Health

Tools

HCAHPS

Press Ganey

Job description

1000 Methodist Le Bonheur Corp in Memphis, Tennessee is seeking a Senior Patient Experience Lead to develop and execute a system‑wide patient experience strategy. This role will drive improvements in patient satisfaction across all care settings and directly manage a patient experience team.

The ideal candidate must have a Master’s Degree and substantial experience in patient experience, demonstrating leadership in service excellence and change management. Skills in communication and program management are essential.