Nursing Operations Lead

Ease Health; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Ease Health in New York is seeking a clinical product partner to align software with frontline workflows across inpatient, residential, and outpatient settings. You will translate clinical needs into product requirements and guide end-to-end implementations with engineering and operations teams.

You will train staff, explore AI-based automation for nursing workflows, and demonstrate value through customer-facing deployments and adoption initiatives.

Qualifications

• Active medical or nursing license: RN, LPN, NP, or PA.
• Deep familiarity with MAR systems and medication workflows.
• Direct experience across inpatient, residential, and outpatient clinical settings.
• Comfort collaborating across product, engineering, and operations.
• Analytical, solutions-oriented mindset in ambiguous environments.
• Interest in building technology that scales care delivery.

Responsibilities

• Serve as the senior escalation point for complex clinical and operational support issues.
• Turn inpatient and outpatient clinical workflows into product requirements alongside engineering and product.
• Lead implementations across the full continuum of care: inpatient psychiatry, residential SUD, IOP, PHP, and outpatient.
• Train clinical staff and operators to use the platform inside their daily workflows.
• Find opportunities to automate nursing workflows, medical intake, care coordination, and documentation with AI.
• Run clinical demonstrations and support customer implementations.
• Work with customer leadership to drive adoption, outcomes, and retention.

Skills

Clinical workflows

Analytical mindset

Cross-functional collaboration

Product requirements

Education

Active medical or nursing license (RN/LPN/NP/PA)

Tools

MAR systems

Job description

This role sits at the intersection of clinical workflows and software. You will partner with behavioral health providers to implement Ease, solve the operational problems that come up along the way, and be a key voice shaping what we build based on what the front line actually needs.

What you'll do

• Serve as the senior escalation point for complex clinical and operational support issues
• Turn inpatient and outpatient clinical workflows into product requirements alongside engineering and product
• Lead implementations across the full continuum of care: inpatient psychiatry, residential SUD, IOP, PHP, and outpatient
• Train clinical staff and operators to use the platform inside their daily workflows
• Find opportunities to automate nursing workflows, medical intake, care coordination, and documentation with AI
• Run clinical demonstrations and support customer implementations
• Work with customer leadership to drive adoption, outcomes, and retention

What we’re looking for

• An active medical or nursing license: RN, LPN, NP, or PA
• Deep familiarity with MAR systems and medication workflows
• Direct experience across inpatient, residential, and outpatient clinical settings
• Comfort collaborating across product, engineering, and operations
• An analytical, solutions-oriented mindset in ambiguous environments
• Interest in building technology that scales care delivery