Nursing Home Marketer

M2 Healthcare; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

M2 Healthcare in New York, NY seeks an Admissions Coordinator to manage patient admissions from hospitals, senior living facilities and community partners. You will screen referrals, coordinate with clinical teams, and ensure paperwork, tours, and onboarding are seamless.

Responsibilities include building relationships with discharge planners, families, and providers; promoting the center in the community; and ensuring regulatory staffing standards are met.

Qualifications

• Minimum of 2 years' experience in skilled nursing or hospital setting.
• Excellent written and oral communication skills.
• Must be a team player, well organized, self-motivated, and flexible.
• Experience with admission coordination, marketing plans, and public relations preferred.

Responsibilities

• Establishes and maintains professional relationships with community members, hospital leadership, discharge coordinators, caseworkers, physicians, senior living communities, senior centers, and admission sources to generate admissions and referrals.
• Acts as the initial contact for discharge planners, families, and other responsible parties to respond to referrals; may require after-hours responses.
• Facilitates daily communication with discharge planners and community representatives to assess needs and manage the admissions process.
• Screens and reviews potential admissions; collaborates with clinical team to identify care goals and ensure resources and services are available.
• Works with Administrator, DNS, and regional leadership in admissions decision making; exercises ethical and sound judgment.
• Coordinates staffing with Administrator and DNS to maintain well-being and meet regulations.
• Manages the admission process for each new patient, including screening, paperwork, and preparing patient rooms.
• Completes admission paperwork with patient or agent and communicates information to the admissions team.
• Develops programs to promote the center to hospitals and agencies in line with marketing plans.
• Provides tours to prospective patients and agents, highlighting services and differentiators.

Skills

Communication skills

Team player

Organized

Self-motivated

Public relations

Marketing coordination

Job description

• 1. Establishes and maintains professional relationships with community members, hospital leadership, discharge coordinators, caseworkers, physicians, senior living communities, senior centers, and all other admission sources to generate consistent admissions and repeat referral sources.
• 2. Acts as the initial contact for health care discharge planners, families, and other responsible parties to respond to admissions referrals. Promptly responds to all referrals and inquires. May require responding after hours and on weekends.
• 3. Facilitates daily communication with discharger planners and community representatives to assess needs of prospective patient and manage the admissions process.
• 4. Screens and reviews potential admissions. Collaborates with the clinical team to identify care goals to ensure that adequate resources, environments, and services can be provided to prospective patients. Provides resources for alternative placement when necessary.
• 5. Works with Administrator, DNS, and regional leadership in decision making process for admissions. Exercises ethical and sound decision making in carrying out the admissions work of the center.
• 6. Partners with the Administrator and DNS to ensure that personnel are available to maintain the highest practicable level of physical, mental, and psychosocial well-being for the prospective patient and meets the state and federal regulations for staffing.
• 7. Coordinates the admission process of each new patient including initial screening, admission paperwork, communicating with all departments to prepare for new admission, and ensuring patient room is ready before the patient arrives.
• 8. Completes required admission paperwork with the patient and/or patient's agent. Communicates admission information orally and in writing to the admissions team
• 9. Develops and implements programs to promote the center to community hospitals and agencies in accordance with marketing plans and as recommended by the regional team.
• 10. Provides tours to prospective patients and patient's agent. Highlights service offerings and differentiators.

QUALIFICATIONS AND EXPERIENCE

Minimum of 2 years' experience working in skilled nursing or hospital setting. Excellent written and oral communication skills. Individual must be a team player, well organized, self-motivated, and flexible. Experience with admission coordination, marketing plans, and public relations preferred.