Admissions Coordinator

Sweetwater Care; Fowler (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Sweetwater Care in Fowler, CA is seeking an Admissions Coordinator responsible for guiding prospective residents and families through the admission process, maintaining guidelines, and advancing census and quality mix by presenting accurate information and assistance to referral sources.

The role emphasizes sales experience in health care services, familiarity with long-term care, and presenting a professional image.

Qualifications

• College degree preferred.
• Sales experience in health care services or pharmaceuticals is desirable.
• Familiarity with long-term care and health care services is useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and participates in updating criteria, policies and procedures.
• Markets programs by providing information and conducting tours for prospective residents and referral sources.
• Handles inquiries and collects admission information, Medicare facts, and room rates.
• Verifies financial eligibility before admission to reduce receivables.
• Screens prospective residents against admission criteria and refers to other programs when needed.
• Resolves family concerns by investigating and suggesting policy changes.
• Develops knowledge of market areas, resident origin, and major referral sources.
• Supports census development by contacting referral sources via phone and email.
• Manages incoming inquiries as needed.

Skills

Sales experience

Long-term care familiarity

Professional image

Education

College degree

Job description

POSITION DESCRIPTION

Responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing admissions process and resolving resident concerns during transition to center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

QUALIFICATIONS

• College degree preferred.
• Sales experience, particularly in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in center with families upon or before admission to sign paper work, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice