Nursing Concierge 10 am to 6 pm

Atlas Healthcare; Cranford (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Atlas Healthcare, LLC is seeking a courteous front desk/guest services associate to welcome new residents and families upon admission, and acquaint them with the facility’s amenities. You will maintain a kind, respectful attitude toward residents, families and guests while coordinating with nursing and dietary teams.

You will handle inquiries, answer calls, notify staff of lobby visitors, and ensure confidentiality and problem resolution throughout residents’ stays.

Responsibilities

• Greeting new residents and families upon admission
• Greeting new guests or residents and acquainting them with the facility’s amenities
• Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary team
• Anticipating residents needs and solving their problems
• Ensuring rooms and common areas meet guest standards
• Completes and follows up on grievances timely
• Answers telephone in a courteous and confident manner
• Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff
• Notifies the dietary department when the beverage and snack supply needs replenishing
• Informs nursing when a resident in the lobby area requires attention
• Respects residents’ confidentiality at all times

Skills

Multitasking

Organizational skills

Interpersonal communication

Attention to detail

Discretion

Customer service

Research skills

Problem-solving

Vendor relations

Job description

Efficient multitasking and organizational skills, strong interpersonal communication skills, attention to detail,

discretion, customer service skills, research skills, problem-solving skills, vendor relations skills

Consistently maintains a kind, caring and respectful attitude towards residents, residents’ families, and guests.

Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.

Greeting new residents and/or families upon admission

Greeting new guests or residents and acquainting them with the facility’s amenities

Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary

team

Anticipating residents needs and solving their problems

Ensuring rooms and common areas meet guest standards

Completes and follows up on grievances timely

Answers telephone in a courteous and confident manner. Always maintains an assertively friendly positive attitude.

Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff.

Notifies the dietary department when the beverage and snack supply needs replenishing.

Informs nursing when a resident in the lobby area requires attention.

Respects residents’ confidentiality at all times.