Nurse Concierge 10 am to 6 pm (licensed or registered nurse)

Birchwood Rehabilitation and Healthcare Center; Cranford (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Birchwood Rehabilitation and Healthcare Center in Cranford, NJ is seeking a Nurse Concierge. The role requires an LPN or RN license and a strong commitment to compassionate resident service. You will greet residents and families, coordinate with the care team, monitor guest areas, and help ensure confidentiality and quality of care.

Excellent communication and problem-solving are essential. This is an on-site position emphasizing courteous, discreet support and agile responsiveness to resident

Qualifications

• Must be licensed LPN or RN.
• Strong multitasking and organizational skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet new residents and families on admission.
• Greet guests and acquaint them with facility amenities.
• Follow resident through stay to ensure quality of care and feedback to team.
• Anticipate residents' needs and solve problems.
• Ensure rooms and common areas meet guest standards.
• Process grievances and follow up.
• Answer telephones courteously and maintain a friendly attitude.
• Notify staff when residents or guests are waiting in the lobby.

Skills

Interpersonal communication

Multitasking

Attention to detail

Discretion

Education

LPN or RN

Job description

Birchwood Rehab is now hiring a Nurse Concierge

Must be LPN OR RN

Efficient multitasking and organizational skills, strong interpersonal communication skills, attention to detail, discretion, customer service skills, research skills, problem-solving skills, vendor relations skills

Consistently maintains a kind, caring and respectful attitude towards residents, residents’ families, and guests.

Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.

Greeting new residents and/or families upon admission

Greeting new guests or residents and acquainting them with the facility’s amenities

Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary

team

Anticipating residents needs and solving their problems

Ensuring rooms and common areas meet guest standards

Completes and follows up on grievances timely

Answers telephone in a courteous and confident manner. Always maintains an assertively friendly positive attitude.

Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff.

Notifies the dietary department when the beverage and snack supply needs replenishing.

Informs nursing when a resident in the lobby area requires attention.

Respects residents’ confidentiality at all times.

Must be LPN/RN