Nurse Navigator

Holyoke-Medical-Center; East Longmeadow (MA); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Low-cost health insurance

Dental and vision insurance

Disability and life insurance

403(b) plan

Tuition reimbursement

In-house pharmacy

Relaxation room & fitness center

LegalShield & pet insurance

Job summary

Holyoke Medical Center in Massachusetts is seeking a Nurse Navigator to coordinate and oversee patient care before surgery, throughout the postoperative period, and after discharge by collaborating with providers, patients, and families to ensure timely, high-quality care.

The role requires an accredited nursing degree, MA RN license, and 3–5 years of clinical experience; strong communication and organizational skills are essential to succeed in a fast-paced orthopedic setting.

Qualifications

• Graduate of an accredited school of nursing; RN license in MA.
• Bachelor’s degree preferred.
• Three to five years of clinical experience; case management preferred.
• Strong communication and interpersonal skills.
• Ability to collaborate with patients, providers, and office staff.

Responsibilities

• Provide comprehensive patient education regarding procedures, treatment plans, and the continuum of care.
• Coordinate pre-procedure evaluations, testing, appointments, and clearances.
• Develop individualized care plans and identify barriers.
• Coordinate discharge planning and post-discharge services.
• Monitor patient satisfaction and participate in quality improvement initiatives.

Skills

Strong written and verbal comms

Interpersonal skills

Collaboration with MDT

Organizational skills

Attention to detail

Education

Graduate of an accredited school of nursing

RN license in Massachusetts

Bachelor’s degree preferred

Job description

Holyoke Medical Center · Orthopedic Surgeons

Nursing

Full Time , 40 , day shift , Varies

Posted 08/17/2026

Salary: $33.10 - $52.71 hourly

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts.Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our Orthopedics Practice is seeking a Nurse Navigator to coordinate and oversee patient care before surgery, throughout the postoperative period, and after discharge by collaborating closely with providers, patients, and families to ensure timely, high-quality care.

Overview of responsibilities include but are not limited to:

• Provide comprehensive patient education regarding procedures, treatment plans, and the continuum of care.


• Coordinate pre-procedure evaluations, testing, appointments, and clearances to support timely care.


• Assess patient needs and develop individualized care plans, including identifying potential risks or barriers.


• Serve as a liaison among patients, families, providers, and multidisciplinary healthcare teams.


• Monitor compliance with established care processes, protocols, and treatment plans.


• Identify and communicate issues that may affect the timing or effectiveness of patient care.


• Develop educational resources and tools to promote patient engagement and self-management.


• Collect, analyze, and report patient outcomes and quality data to support continuous improvement.


• Coordinate discharge planning, follow-up care, and post-discharge services to promote safe transitions and reduce readmissions.


• Monitor patient and family satisfaction, participate in quality improvement initiatives, and support the development of care management policies, procedures, and electronic tools.

Qualifications:

Education: Graduate of an accredited school of nursing, Bachelor’s degree preferred

Licenses/Registrations:

C urrent RN license within the Commonwealth of Massachusetts

Experience:

Three to five years of clinical related job experience, case management experience preferred

Special Aptitudes & Activities:

Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively with patients, physicians, and office staff. Demonstrates solid knowledge of practice workflow, strong organizational and prioritization abilities, and excellent attention to detail while working independently.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

Low cost health insurance with no deductibles when using HMC services

Dental and vision insurance

Free disability and life insurance

403(b) plan

Up to $8000 in degree/tuition reimbursement

In-House Pharmacy

Relaxation Room and Fitness Center

Other voluntary benefits, such as LegalShield, Pet Insurance