Office Assistant - Primary Care

Holyoke-Medical-Center; Holyoke (MA); On-site; USD 57,308,000 - 83,499,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement

In-house pharmacy

Relaxation room and fitness center

LegalShield

Pet Insurance

Free onsite parking

Job summary

Holyoke Medical Center in Holyoke, MA, is seeking an experienced Office Assistant to coordinate and manage all administrative functions of the Primary Care Physician Practice.

The role requires a high school diploma or equivalent, experience with third-party payers, and knowledge of ICD-10/HCPCS. Bilingual English/Spanish is preferred; two years in a physician's office is desirable.

Qualifications

• High school diploma or equivalent is required.
• Experience with third-party payers preferred.
• Knowledge of ICD-10 and HCPCS coding preferred.
• 2+ years in a physician's office or healthcare setting preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Provide administrative support to physicians/providers.
• Greet and assist patients with check-in and check-out procedures.
• Verify and update patient demographic and insurance information.
• Collect co-pays, encounter forms, and any other appropriate fees.
• Schedule follow-up appointments.
• Input outpatient orders into the Order Entry System.

Skills

Bilingual English and Spanish

ICD-10/HCPCS knowledge

Experience in physician office/healthc

Education

High school diploma or equivalent

Job description

Holyoke Medical Center · Springfield Family Medicine

Holyoke , MA

Full Time , 40 , day shift

Posted 08/28/2026

Salary: $20.00 - $29.14 hourly

Valley Health Systems, Inc. , the parent company of Holyoke Medical Center and Holyoke Medical Group, is proud to offer a comprehensive range of healthcare services throughout Western Massachusetts. Our services include adult primary care, family medicine, pediatrics, and walk-in care—all provided by a team of skilled physicians in convenient office locations.

We are currently seeking an experienced Office Assistant for our Primary Care Physician Practice. In this role, you will be responsible for coordinating and managing all administrative functions of the office.

Key Responsibilities:

• Provide administrative support to physicians/providers.
• Greet and assist patients with check-in and check-out procedures.
• Verify and update patient demographic and insurance information.
• Collect co-pays, encounter forms, and any other appropriate fees.
• Schedule follow-up appointments as needed.
• Accurately input outpatient orders into the Medical Center’s Order Entry System.

Requirements:

• High school diploma or equivalent.
• Experience working with third-party payers.
• Working knowledge of ICD-10 and HCPC coding preferred.
• Minimum of two years of experience in a physician’s office or a similar healthcare environment preferred.
• Bilingual in English and Spanish is preferred.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low-cost health insurance with no deductibles when using HMC services.
• Dental and vision insurance.
• Free disability and life insurance.
• Up to $8,000 in degree/tuition reimbursement.
• In-house pharmacy.
• Relaxation Room and Fitness Center.
• Additional voluntary benefits such as LegalShield and Pet Insurance.
• Free onsite parking.

At Valley Health Systems, we are committed to fostering a collaborative, supportive, and growth-oriented work environment. If you're passionate about patient care and looking for an opportunity to grow your career in a dynamic healthcare setting.