Nurse Manager: Patient Care & Operations Leader

University of Southern California; Los Angeles (CA); On-site; USD 146,000 - 240,000; Full time

Job summary

The Nurse Manager at University of Southern California Care and Ambulatory Services holds 24-hour accountability for patient care quality, operations efficiency, and HR management for assigned areas. S/he will lead with evidence-based practice, supervise charge nurses, and drive governance and quality programs in a cost-conscious environment.

Under the direction of the Service Line Director, USC Care and Ambulatory Services, the role implements new programs, manages resources and budget, and

Qualifications

• Bachelor’s Degree in Nursing is required.
• Three years of RN experience is required.
• Two years in a management or charge nurse position is required.
• Proven performance may substitute for years of experience.
• Computer literacy in Outlook, Word and Excel is required.
• Excellent analytical, problem-solving, planning and evaluation skills.
• Excellent communication skills both oral and written.
• Committed to excellence in patient care and customer service.
• Commitment to continuous quality improvement and results-driven outcomes.
• Committed to development of professional practices.
• Able to function independently and as a member of a team.
• Organization/time management skills.

Responsibilities

• Directly or indirectly supervise all subordinate staff.
• Recruit, screen, hire, orient, and train staff.
• Evaluate employee performance and provide guidance and feedback.
• Counsel, discipline, and/or terminate employees as required.
• Train all clinical staff to ensure compliance with organizational policies.
• Maintain staff records.
• Make recommendations for promotions, terminations, and salary decisions.
• Evaluate employee performance.
• Serve as coach and mentor to staff.
• Provide daily rounding with purpose on staff, providers, and patients.
• Participate in monitoring and evaluating the quality and appropriateness of patient care.
• Review patient care programs to determine effectiveness in meeting goals.
• Initiate actions to correct or enhance patient care programs.
• Investigate and resolve incidents and complaints.
• Liaise with other departments to facilitate problem resolution.
• Record and investigate incidents/accidents.
• Ensure patient care complies with regulatory standards.
• Oversee quality assurance programs.
• Participate in policy formation and long-range planning.
• Develop and implement administrative policies and procedures.
• Ensure adherence to policies; provide interpretation.
• Assist with budget development and management.
• Authorize expenditures and direct purchasing.
• Review budget with director for trends.
• Assess staff education needs and oversee education programs.
• Promote staff participation in educational opportunities.
• Administer use of facilities, equipment and space.
• Promote effective communication among staff, providers and departments.
• Communicate information, assignments and priorities to staff.
• Manage clinic schedule and workload of staff.
• Approve time off requests and payroll (Kronos).
• Perform other duties as assigned.

Skills

Analytical skills

Communication

Problem-solving

Planning

Time management

Team leadership

Independent working

Organizational skills

Education

Bachelor’s Degree in Nursing

Master’s degree in Nursing (preferred)

Tools

Outlook

Word

Excel

Job description

The Nurse Manager at University of Southern California Care and Ambulatory Services holds 24-hour accountability for patient care quality, operations efficiency, and HR management for assigned areas. S/he will lead with evidence-based practice, supervise charge nurses, and drive governance and quality programs in a cost-conscious environment.

Under the direction of the Service Line Director, USC Care and Ambulatory Services, the role implements new programs, manages resources and budget, and