Nurse Manager, Community Crisis Services

Baltimore Crisis Response, INC; Baltimore (MD); On-site; USD 100,000 - 115,000; Full time

Job summary

Baltimore Crisis Response, Inc. seeks a Nurse Manager to oversee nursing operations within the Community-Based Crisis Services Program on the Main Campus in Baltimore, MD.

You will guide clinical practice, supervise nursing staff, and ensure compassionate, high-quality care for individuals in crisis. The Nurse Manager collaborates with the Medical Director and Clinical Director, coordinates with Mobile Crisis Teams, and drives quality assurance, staff development, and data-driven program

Qualifications

• BSN and RN license in Maryland.
• Minimum of 5 years nursing experience, with at least 2 years in leadership within mental health, crisis services, or emergency care.
• Strong clinical judgment and timely decision making in crisis situations.

Responsibilities

• Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
• Oversee daily operations of crisis services including intake, assessment, care planning, stabilization and discharge processes.
• Deliver direct nursing care and clinical interventions during critical incidents as needed.
• Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulations.
• Ensure compliance with local, state, and federal patient care regulations and program operations.
• Lead, supervise, and support nursing staff, conducting performance evaluations and fostering a positive team culture.
• Collaborate with Mobile Crisis Teams and community partners to address crises promptly.
• Collect, analyze, and report on KPIs related to patient outcomes and program efficiency.
• Participate in emergency preparedness and readiness activities.

Skills

Clinical leadership

Crisis management

Team leadership

Education

Bachelor of Science in Nursing (BSN)

Master’s degree in Nursing or Healthcare Administration

Job description

Baltimore Crisis Response, Inc. seeks a Nurse Manager to oversee nursing operations within the Community-Based Crisis Services Program on the Main Campus in Baltimore, MD.

You will guide clinical practice, supervise nursing staff, and ensure compassionate, high-quality care for individuals in crisis. The Nurse Manager collaborates with the Medical Director and Clinical Director, coordinates with Mobile Crisis Teams, and drives quality assurance, staff development, and data-driven program