Nurse Manager (11762)

Baltimore Crisis Response, INC; Baltimore (MD); On-site; USD 100,000 - 115,000; Full time

Job summary

Baltimore Crisis Response, Inc. seeks a Nurse Manager to oversee nursing operations within the Community-Based Crisis Services Program on the Main Campus in Baltimore, MD.

You will guide clinical practice, supervise nursing staff, and ensure compassionate, high-quality care for individuals in crisis. The Nurse Manager collaborates with the Medical Director and Clinical Director, coordinates with Mobile Crisis Teams, and drives quality assurance, staff development, and data-driven program

Qualifications

• BSN and RN license in Maryland.
• Minimum of 5 years nursing experience, with at least 2 years in leadership within mental health, crisis services, or emergency care.
• Strong clinical judgment and timely decision making in crisis situations.

Responsibilities

• Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
• Oversee daily operations of crisis services including intake, assessment, care planning, stabilization and discharge processes.
• Deliver direct nursing care and clinical interventions during critical incidents as needed.
• Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulations.
• Ensure compliance with local, state, and federal patient care regulations and program operations.
• Lead, supervise, and support nursing staff, conducting performance evaluations and fostering a positive team culture.
• Collaborate with Mobile Crisis Teams and community partners to address crises promptly.
• Collect, analyze, and report on KPIs related to patient outcomes and program efficiency.
• Participate in emergency preparedness and readiness activities.

Skills

Clinical leadership

Crisis management

Team leadership

Education

Bachelor of Science in Nursing (BSN)

Master’s degree in Nursing or Healthcare Administration

Job description

Job Details

Level: Management

Job Location: Main Campus - Baltimore, MD 21229

Position Type: Full Time

Education Level: Bachelor Degree

Salary Range: $100,000.00 - $115,000.08

Travel Percentage: Up to 25%

Job Shift: Monday - Friday

Job Category: Nursing

Nurse Manager – Community-Based Crisis Services Program

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises.

Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems—meeting individuals where they are during their most vulnerable moments.

The Opportunity

We are seeking a Nurse Manager to oversee nursing operations within our Community-Based Crisis Services Program. In this leadership role, you will guide clinical practice, supervise nursing staff, and ensure the delivery of high-quality, compassionate care to individuals experiencing mental health and/or substance use crises.

The Nurse Manager will collaborate closely with the Medical Director and Clinical Director of Residential & Outpatient Services, as well as community partners and internal crisis teams, to strengthen service delivery and promote best practices in crisis care.

This role is ideal for a clinically strong, mission-driven nurse leader who thrives in dynamic, fast-paced environments and is passionate about community-based crisis response.

What You’ll Do

Clinical & Program Leadership

• Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
• Ensure efficient daily operations of crisis services, including intake, assessment, care planning, stabilization, and discharge processes.
• Deliver direct nursing care and clinical interventions during critical incidents as needed.

Quality Assurance & Compliance

• Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulatory requirements.
• Ensure compliance with all local, state, and federal regulations related to patient care, confidentiality, and program operations.

Staff Supervision & Development

• Lead, supervise, and support nursing staff to ensure adequate coverage, training, and professional development.
• Conduct performance evaluations, provide coaching and feedback, and foster a positive, accountable team culture.

Collaboration & Community Engagement

• Collaborate with Mobile Crisis Teams to assess, manage, and respond to behavioral health crises in a timely manner.
• Build and maintain strong partnerships with community healthcare providers, mental health agencies, law enforcement, and other stakeholders.

Data, Reporting & Program Improvement

• Collect, analyze, and report on key performance indicators (KPIs) related to patient outcomes, program efficiency, and community impact.
• Use data to inform program improvements, staffing needs, and resource allocation.

Emergency Preparedness

• Ensure staff are trained and prepared to respond to medical emergencies, psychiatric crises, and trauma situations.
• Participate in emergency response planning and continuous readiness efforts.

Qualifications

Required

• Bachelor of Science in Nursing (BSN)
• Active Registered Nurse (RN) license in the state of Maryland
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within mental health, crisis services, or emergency care
• Strong clinical judgment and ability to make timely decisions in crisis situations

Preferred

• Master’s degree in Nursing, Healthcare Administration, or a related field
• Psychiatric-Mental Health Nursing Certification (PMH-BC) or Crisis Intervention certification
• Experience in community-based crisis or behavioral health programs

Why Join BCRI

• Mission-driven organization leading behavioral health crisis care
• Opportunity to shape clinical practice and program growth
• Collaborative, interdisciplinary team environment
• Data-informed, quality-focused approach to care
• Make a lasting impact on individuals, families, and the community

Lead With Compassion. Respond With Expertise.