Nurse Aide Registry Specialist (Hybrid)

State of North Carolina; North Carolina; Hybrid; USD 39,000 - 44,000; Full time

Job summary

The State of North Carolina's Department of Health and Human Services, Health Service Regulation, seeks an Administrative Specialist I (S) to provide front-line administrative support for the Nurse Aide I Registry and serve as a primary contact for nurse aides, healthcare providers, employers, and the public.

The role processes mail and faxes, updates registry records, assists customers with registry requests, and handles a high volume of telephone inquiries while maintaining accurate

Qualifications

• Minimum education: high school diploma or GED with two years of related administrative experience.
• Equivalent combination of education and experience acceptable.
• Experience in healthcare settings preferred.

Responsibilities

• Process incoming mail and faxes and route to staff as per procedures.
• Update Nurse Aide Registry records and demographics.
• Assist customers with registry inquiries and forms.
• Respond to high volume telephone inquiries regarding registry policies and procedures.
• Maintain documentation of interactions and registry updates and administrative activities.

Skills

Healthcare experience

Medical terminology

Customer service

Call center

Multitasking

Education

High school diploma or GED

Equivalent education/experience

Job description

The State of North Carolina's Department of Health and Human Services, Health Service Regulation, seeks an Administrative Specialist I (S) to provide front-line administrative support for the Nurse Aide I Registry and serve as a primary contact for nurse aides, healthcare providers, employers, and the public.

The role processes mail and faxes, updates registry records, assists customers with registry requests, and handles a high volume of telephone inquiries while maintaining accurate