Nurse Aide Registry Admin & Customer Service Specialist

Adult Correction; North Carolina; Híbrido; USD 39.000 - 69.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work option

Resumo da vaga

Agency Dept of Health and Human Services Division Health Service Regulation in North Carolina is seeking an Administrative Specialist I to provide front-line support for the Nurse Aide Registry and act as a primary contact for nurse aides, providers, employers, and the public.

The role handles mail, faxes, and registry data updates, answers inquiries, and ensures accuracy and timely service in a fast-paced environment. A hybrid work option is available.

Qualificações

• Experience in healthcare administrative, regulatory, or customer service functions.
• Strong customer service and communication skills.
• Proficient in handling high-volume inquiries and maintaining registry records.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Experience with data entry in registry databases.

Responsabilidades

• Process and distribute incoming mail to staff and program areas.
• Receive, review, and process incoming faxes for registry information and requests.
• Enter and update name changes, address changes, and other demographic data in the Nurse Aide Registry database.
• Review submitted documentation for completeness and accuracy before updating records.
• Greet customers and assist with Nurse Aide Registry inquiries and forms.
• Respond to a high volume of telephone inquiries from nurse aides, RN supervisors, health care administrators, employers, and the public.
• Provide accurate information regarding registry status, renewal processes, and eligibility requirements.
• Research registry records and assist customers in resolving routine issues.
• Maintain accurate documentation of customer interactions and registry activity.
• Support daily registry operations by prioritizing workload and delivering timely service.

Conhecimentos

Healthcare administrative experience

Customer service

Telephone inquiries handling

Registry data entry

Descrição da vaga

Agency Dept of Health and Human Services Division Health Service Regulation in North Carolina is seeking an Administrative Specialist I to provide front-line support for the Nurse Aide Registry and act as a primary contact for nurse aides, providers, employers, and the public.

The role handles mail, faxes, and registry data updates, answers inquiries, and ensures accuracy and timely service in a fast-paced environment. A hybrid work option is available.