Nurse Advice Line-Clinical Triage Nurse

Presbyterian Healthcare Services; Albuquerque (NM); On-site; Full time

Job summary

Join a leading healthcare organization as a Nurse Advice Line-Clinical Triage Nurse in Albuquerque, NM. This role involves triaging clinical requests, overseeing teams, and ensuring quality of care. The ideal candidate will have nursing experience along with analytical and organizational skills. Full benefits are offered, emphasizing our commitment to staff wellness.

Benefits

Comprehensive benefits package

Employee wellness rewards

Paid time off

Retirement plan

Qualifications

• 2 years nursing supervisor experience required.
• Experience in primary care, emergency care, or urgent care.
• New Mexico RN License is mandatory.

Responsibilities

• Receives and triages requests for clinical triage and medical advice.
• Communicates with health plan members and stakeholders for appropriate care direction.
• Documents all calls and information for compliance and quality care.

Skills

Analytical skills

Organizational skills

Critical thinking

Education

Associates degree in nursing

Bachelors degree in nursing

New Mexico Board of Nursing RN License

Job description

Join to apply for the Nurse Advice Line-Clinical Triage Nurse role at Presbyterian Healthcare Services

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Join to apply for the Nurse Advice Line-Clinical Triage Nurse role at Presbyterian Healthcare Services

Presbyterian Healthcare Services provided pay range

This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.11/hr - $41.39/hr

Overview

Now hiring a Nurse Advice Line-Clinical Triage Nurse

Performs administrative leadership role in the training, coordination, and supervision of daily operational activities to ensure that departmental tasks are assigned and carried out. Oversight of teams includes developing & maintaining models for tracking of staff performance. Assists the Manager and Director to apply performance measurements and/or ensure that the level of care and services requested meet quality of care standards. Conducts direct departmental duties as needed.

How You Belong Matters Here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: No
• Job is based at Rev Hugh Cooper Admin Center
• Work hours:Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
  
  

Ideal Candidate:

Two years nursing supervisor experience. Experience in primary care, emergency care, or urgent care

Qualifications

• Associates degree in nursing AND 5 years of nursing experience required or Bachelors degree in nursing.
• New Mexico Board of Nursing RN License required.
• Organizational and Analytical skills: Experienced analytical skills as applicable to interpret medical records. Experience with detailed research, coordination, and organizational skills; demonstrated critical thinking skills as evidenced by experience, education, and/or the pre-hire interview process.
  
  

Responsibilities

• Receives, triages, verifies, and processes requests for clinical triage and medical advice from health plan members and their representatives. Callers may have varying degrees of acuity in presentation and symptoms presented.
• Uses clinical protocols to assess advice to callers, and documents discussion and information relayed.
• May work with stakeholders and primary and specialty providers across the state to identify most appropriate direction of care based on call. Uses critical thinking to gauge risks, determine acuity of caller s situation and make evidence based decisions on information and advice provided.
• Legally documents all calls and information discussed. Records and refers all pertinent information accordingly.
• May collaborate with other resources such as behavioral health clinicians or crisis staff to best direct callers.
• Advises manager of trends in calls and potential quality of care and legal issues.
• Communicates effectively with providers, PHP medical directors, PCSC staff, and other applicable PHS departments to deliver sound and appropriate advice.
• Must adhere to protocols and processes for compliance of call processing, documentation, transfer and follow up.
• Meets departmental and/or regulatory turnaround times for clinical triage and internal Service Level Agreements. (SLA) while maintaining productivity and quality standards.
• Performs other functions as required.
  
  

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $41.39/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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