Bilingual Remote Triage Nurse|Colorado Residents Only

Clinica Family Health; Colorado; Remote; Full time

Job summary

Clinica Family Health is seeking a Triage Nurse to join their team in Colorado. This bilingual role involves assessing patient needs, providing care advice, and managing patient education. Ideal candidates will have RN licensure, experience in community health, and a commitment to serving diverse populations with empathy and professionalism.

Benefits

Comprehensive Benefits

Training and growth opportunities

Open communication with leadership

Qualifications

• Two years of experience in community health preferred.
• Sensitivity to low income, ethnic minority community.

Responsibilities

• Assess patients' medical problems and complaints by phone.
• Provide telephone advice according to established guidelines and protocols.
• Accurately document patient care in electronic health record.

Skills

Bilingual in Spanish

Critical thinking

Team management

Strong computer skills

Education

RN licensure from an accredited school

BSN preferred

Tools

Electronic health record

Job description

What we offer:
Comprehensive Benefits:
Medical
Dental
Vision
FSA/HSA
Life and Disability
Accident/Hospital Plans
Retirement with Employer Contributions
Vacation, sick, and extended illness time off options
Open communication with leadership and mission-focused engagement
Training and growth opportunities with a supportive team invested in your success
Eligible employees may transition to a hybrid work model after 6 months, subject to site demand and staffing needs.

Compensation: Approximately $33.16 - $41.23 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.

Overview of Role:

*Must be bilingual in Spanish and English.*

**Candidates must live within one hour of our clinics to be considered.**

The Triage Nurse is part of the Clinica Family Health & Wellness nursing team, responsible for using decision-making skills to assess patient needs. You will apply clinical knowledge and judgment and use decision-making skills to analyze and act on patient care issues. You may provide support in assessment of symptoms, determination of symptom acuity, offering information related to symptom management, patient education and care coordination. While answering calls, you demonstrate the ability to initiate appropriate nursing interventions in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assess patients' medical problems and complaints by phone.
Obtain history and gather triage information to determine appropriate avenue for care, such as emergency room, urgent care, clinic appointment, or home advice.
Assist in the management of patient utilization of health care system and provide patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Provide telephone advice according to established guidelines and protocols.
Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
Educate patients and families by phone about minor illnesses, medication usage, health maintenance needs, blood sugar monitoring, nebulizer usage and other prescribed health care regimens, operational procedures, and specialist referrals.
When necessary, secure appropriate interpreting services to handle communication with patients.
Participate in Quality Assurance activities as directed.
Work collaboratively with other Clinica Family Health staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements.
Accurately document patient care in electronic health record.
Provide safe, comfortable, therapeutic environment for patients and families.
Manage patient tasks and patient/provider follow-up with assistance from team and according to nurse task guidelines.

POSITION QUALIFICATIONS:

Education and Experience:

RN licensure from an accredited school required. BSN preferred.
Two years of experience in community health preferred.

Knowledge, Skills and Abilities:

Ability to flourish in a team management system.
Experience with electronic health record preferred.
Sensitivity to low income, ethnic minority community.
Critical thinking.
Bilingual in Spanish is required.
Interacts with colleagues, team, and all staff in a professional and collegial manner.
Strong computer skills.

We are an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

CFHSRN

Licenses & Certifications
Required
CO License RN

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.