NPI Operations Lead: Cross-Functional Product Launch

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 105,000 - 124,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Life insurance

Short-term disability

Long-term disability

Paid time off

Hearing aid benefits

Paid holidays

Job summary

Starkey Hearing Technologies is seeking an NPI Operations Program Manager in Eden Prairie, MN, to lead cross-functional teams from early development through design transfer and post-launch. You will drive product transfers, ensure manufacturability, and deliver quality launches on schedule.

The role requires 15+ years in operations and 10+ years in project-oriented settings, with Six Sigma/Lean expertise and a hands-on approach in manufacturing. Travel up to 10% may be required.

Qualifications

• Expert in problem solving and continuous improvement tools and methodology, such as Six Sigma, Lean, and Kaizen or comparable business systems
• Knowledge of ERP and PLM systems
• Knowledge and experience in cGMP, ISO13485, and FDA QMS preferred
• BS/BA or similar degree with an emphasis in manufacturing, operations

Responsibilities

• Facilitate the successful transfer of products into operations
• Act as the key liaison between R&D and Operations
• Accountable for the completion of transfer activities required for product commercialization, including DHR and DMR elements
• Partner with the Operations and Supply Chain teams to ensure that the demand, supply, and capacity plans meet requirements for validation and launch readiness
• Manage the Operations risks and issues related to the product transfer, implementing preventative action where possible
• Represent Operations on new product core teams. This is the accountable resource.
• Work with product teams to accomplish needed Operations objectives and deliverables according to required processes, procedures and regulations.
• Collaborate with team members and stakeholders in solving problems and implementing solutions.
• Oversee Operations related readiness reviews, communicate recommendations and actions to senior Operations leadership regularly.
• Influence and guide product teams to avoid or mitigate manufacturing-related challenges
• Analyze risk/tradeoffs and make recommendations of appropriate path forward for new products
• Make and execute recommendations for process improvements for the New Product Operations (NPO) team
• Suggest, lead, and execute solutions related to business issues and opportunities related to NPO
• Quickly identify barriers to progress and execute team plan for success in and out of specific events
• Provide direction to the manufacturing team to execute the ramp-up plan to ensure adequate stock on hand at release.
• Apply critical thinking to resolve systemic issues that occur during each program to improve our ability to release a Quality product on schedule.

Skills

Hands-on manufacturing

Autonomy prioritization

Analytical skills

Problem solving

Influence without authority

Travel up to 10%

Education

BS/BA in manufacturing or related field

Tools

ERP systems

PLM systems

Job description

Starkey Hearing Technologies is seeking an NPI Operations Program Manager in Eden Prairie, MN, to lead cross-functional teams from early development through design transfer and post-launch. You will drive product transfers, ensure manufacturability, and deliver quality launches on schedule.

The role requires 15+ years in operations and 10+ years in project-oriented settings, with Six Sigma/Lean expertise and a hands-on approach in manufacturing. Travel up to 10% may be required.