NPE Intake & Delivery Analyst

Compunnel, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Atlanta seeks an NPE Intake Analyst to serve as the primary entry point for all requests into non-production environments. This role involves validating requests, providing cost estimates, and maintaining progress dashboards. Candidates should have 4-6 years of relevant experience and strong skills in Jira and stakeholder management. Competitive compensation and professional development opportunities are offered.

Qualifications

• 4–6 years of experience in Release, Service Request, or Environment Coordination roles.
• Proficiency in creating Jira dashboards and reporting key metrics.
• Strong experience with ITSM and ticketing tools.

Responsibilities

• Serve as the single-entry point for all NPE requests from project/product delivery teams.
• Provide stakeholders with effort, usage, and cost estimates prior to resource commitment.
• Maintain dashboards and reports on request pipeline, SLA compliance, and upcoming allocations.

Skills

Release Coordination

Service Request Management

Environment Coordination

Jira Dashboard Creation

Stakeholder Management

Tools

Jira

ServiceNow

Remedy

Job description

A technology consulting firm in Atlanta seeks an NPE Intake Analyst to serve as the primary entry point for all requests into non-production environments. This role involves validating requests, providing cost estimates, and maintaining progress dashboards. Candidates should have 4-6 years of relevant experience and strong skills in Jira and stakeholder management. Competitive compensation and professional development opportunities are offered.