NOVOS Support Engineer

NOV; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

NOV in Houston is seeking a NOVOS Support Engineer to deliver expert technical support for the NOVOS platform, focusing on reliability and customer satisfaction. You will work with internal teams and customers to implement improvements and drive operational efficiency.

Responsibilities include second-level support, root-cause analysis, deployment process enhancements, and firewall/security policy updates, with travel for customer deployments.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Strong troubleshooting and root-cause analysis for integrated systems.
• Experience supporting industrial automation or complex software apps.
• Knowledge of networking architecture and firewall administration.
• Experience with Linux-based systems and AWS cloud services.
• Web app administration and user access management experience.
• Proficiency in SQL, Linux, Python, and virtualization.
• Field exposure with industrial automation is a plus.
• Excellent communication for cross-team collaboration.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide second-level support for software products and automation systems.
• Use Jira Service Management for issue tracking and prioritization.
• Conduct root cause analysis and propose effective solutions.
• Develop and maintain customized software configurations for customers.
• Drive improvements to deployment processes and support tools.
• Engage in software development for advanced diagnostic utilities.
• Maintain virtualized test environments for accurate testing.
• Collaborate with stakeholders on product enhancements.
• Update firewall configurations and security policies.
• Administer web applications, manage user access, and release configuration files.

Skills

Troubleshooting

Root cause analysis

Cross-team collaboration

Communication skills

Willingness to travel

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Tools

Linux

AWS

SQL

Python

Virtualization technologies

Jira Service Management

Firewall administration

Job description

Job Description

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

Responsibilities

• Provide second-level support for software products and automation systems, resolving issues efficiently.
• Utilize Jira Service Management for issue tracking and prioritization.
• Conduct root cause analysis on software and system issues, proposing effective solutions.
• Develop and maintain customized software configurations for customers.
• Drive continuous improvements to deployment processes and support tools.
• Engage in software development, creating advanced diagnostic utilities for field support.
• Maintain virtualized test environments for accurate testing.
• Collaborate with stakeholders to identify product enhancements, ensuring reliability.
• Update firewall configurations and security policies using approved tools.
• Administer web applications, manage user access, and release configuration files.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
• Essential experience in supporting industrial automation, control systems, or complex software applications.
• Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
• Knowledge of networking architecture and firewall administration is a must.
• Preferred experience with Linux-based systems and AWS cloud services.
• Experience in web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies.
• Field experience supporting industrial automation systems is an advantage.
• Excellent communication skills for effective cross-team collaboration.
• Willingness to travel domestically and internationally for customer support and field deployments.