Novi - Senior Sales Associate

Rockler Woodworking and Hardware; Novi (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a family-owned company that helps woodworkers create amazing projects! As a Sales Associate, you will provide exceptional customer service while engaging with customers, managing sales, and maintaining a tidy store environment. Applicants should have a strong service orientation and a desire to assist DIY enthusiasts.

Benefits

Family-owned company culture

Opportunity for growth and learning in woodworking

Inclusive work environment

Qualifications

• Knowledge of woodworking and hand tools desirable.
• Ability to understand customer requests and respond effectively.
• Strong service orientation to maximize customer satisfaction.

Responsibilities

• Engage with customers, explaining and selling woodworking supplies.
• Maintain store cleanliness and orderliness.
• Handle cash register and customer transactions.

Skills

Customer Service

Woodworking Knowledge

Communication

Cash Handling

Education

High School Graduate

Job description

South of Twelve Oaks Mall and South of Novi Town Ctr off Novi Rd, 43291 Crescent Blvd, Novi, Michigan, United States of America Req #20

Join the Rockler Woodworking Family!

Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.

Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you!

This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

Summary of Position

This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. Performs management duties as directed by the Store Manager. Performs all the Sales Associate Duties as described in the Sales Associate Job Description plus the listed below.

major areas of accountability

• Opens and closes store as directed by store manager. May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
• Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures and maintains daily sales records and balances cash register.
• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when coming in contact with them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate.
• Knowledge of woodworking and hand tools desirable.
• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a management decision is required.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and team lift up to 400 lbs. with help.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting up to 400 lbs.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• South of Twelve Oaks Mall and South of Novi Town Ctr off Novi Rd, 43291 Crescent Blvd, Novi, Michigan, United States of America