Notary-Eligible Customer Service Center Associate

The UPS Store 7171; Canton (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

The UPS Store 7171 is seeking an Associate to deliver world-class customer service, process packages, and operate office equipment. The role emphasizes learning all product offerings and providing accurate information to customers.

The ideal candidate will have retail sales experience, strong computer skills, a professional appearance, and a commitment to reliability. Notary Public eligibility is required for employment.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Notary Public commission as a condition of employment.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Strong communication

Verbal and written communication

Fast learner

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store 7171 is seeking an Associate to deliver world-class customer service, process packages, and operate office equipment. The role emphasizes learning all product offerings and providing accurate information to customers.

The ideal candidate will have retail sales experience, strong computer skills, a professional appearance, and a commitment to reliability. Notary Public eligibility is required for employment.