NOT AN IT POSITION - Slot Machine - Field/Support Technician

Comtech International Corp; Nevada; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Relocation support

Paid travel expenses

Ongoing training in gaming systems

Job summary

Comtech International Corp is seeking a Field/Support Technician to install, configure, and support our casino management software and hardware at client sites across the U.S. and internationally. This role requires travel up to 40% and relocation support is provided.

You will work with casinos and route operators, performing system installs, maintenance, and user training, while ensuring compatibility with EGMs, TITO, and CMS systems. Proficiency in English is required.

Qualifications

• 2+ years of experience with gaming machines, route operations, or casino technology.
• Able to read schematics and service manuals.
• Valid driver’s license with clean driving record; passport required.
• Relocation willingness and ability to travel up to 40%.

Responsibilities

• Install and configure gaming management systems and hardware at customer sites.
• Provide on-site and remote support for proprietary software and devices.
• Train customers on system functionality and maintenance.
• Coordinate installations and maintain installation documentation.
• Communicate feedback to operations and development teams.

Skills

Field technician experience

Troubleshooting

English proficiency

Customer service

Education

High school diploma

Technical certification or associate degree

Tools

IGT

Aristocrat

Light & Wonder

CMS servers

EGMs (gaming machines)

Job description

Job Description

Location: Based in Coral Springs, FL - We offer relocation support!

Travel Required: 40%, including domestic and international travel

Full-time | Flexible Hours

About Us

We offer management software solutions for casinos and route operators. We’re seeking a Field/Support Technician. We’re expanding our team in Coral Springs, Florida, and we’re looking for talented professionals ready for a new opportunity — including those currently based in Nevada! We offer relocation support and onboarding assistance for qualified candidates.

About the Role

As a Field/Support Technician, you will be the technical ambassador of our company, responsible for installing, configuring, and supporting our proprietary software and hardware solutions at customer sites, as well as at our corporate office. You will work directly with casinos, gaming halls, and route operations across the U.S. and abroad.

What You’ll Do

Product Installations & Technical Setup

• Install and configure gaming management systems, hardware, and server/client applications.
• Set up our software / hardware on EGMs, redemption kiosks, and other networked gaming equipment.
• Ensure system compatibility with EGM platforms such as IGT, Aristocrat, and Light & Wonder, as well as serial connections, non-SAS protocols and COAM machines.
• Support integrations with ticket-in/ticket-out (TITO), Player Tracking, accounting, and real-time monitoring systems, and other 3rd party equipment suppliers.
• Ensure installations are completed within schedule and to customer satisfaction.

Maintenance & Customer Support

• Troubleshoot both software and hardware issues, on‑site (in office and field).
• Expertise in identifying and resolving network communication, errors between machines and CMS Severs.
• Diagnose failures down to the component level (mechanical, electrical, and electronic).
• Provide proficient on‑site / remote support on both proprietary hardware and software.
• Train customers on system functionality and maintenance procedures.

Project Coordination & Reporting

• Complete accurate and timely reports, logs, and installation documentation.
• Provide post-installation support, either remotely or in person.
• Communicate frequently with the operations and development teams to relay customer feedback.

Requirements

• Minimum 2 years of experience working with gaming machines, route operations, or casino technology.
• Strong background in troubleshooting EGMs and peripheral systems.
• Ability to read and interpret technical schematics and service manuals.
• Knowledge of required software to work on both EGMs and components.
• Familiarity with slot accounting systems, TITO, CMS, and networking.
• High school diploma or equivalent required (technical certification or associate’s degree preferred).
• Proficiency in English. Spanish or Portuguese is a plus.
• Must be able to lift 50+ lbs and operate power tools safely.
• Must have a valid driver’s license and maintain a clean driving record.
• Must have a valid passport.
• Must be able and willing to travel up to 40%, including international assignments.
• Must be eligible to work in the U.S. and obtain any necessary gaming licenses.

What We Offer

• Competitive salary.
• Paid travel expenses (flights, hotels, per diem).
• Ongoing training in gaming systems and software.
• Dynamic, growing team with advancement opportunities.
• Exposure to industry-leading technology in a booming sector.