Norwegian Consumer Protection Customer Expert - Athens

speakit; Kentucky; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Relocation package covered

Private health insurance

Career growth opportunities

State of the art premises

Greek language courses

Job summary

Speakit is seeking a Consumer Protection Customer Expert to assist customers with device protection plans, claims, repairs, and related services. You will engage via chat and phone, delivering exceptional service and building trust while adhering to regulations and standards.

The role requires a native Norwegian speaker, fluent English, and willingness to relocate to Greece. EU passport and basic tech interest are valued, with comprehensive training and career growth opportunities.

Qualifications

• Native Norwegian speaker with fluent English.
• Excellent communication and problem-solving abilities.
• Basic technical knowledge and enthusiasm for technology.

Responsibilities

• Engage with customers via chat and phone, providing exceptional service.
• Assist customers with device protection plans, claims, repairs, replacements, and related services.
• Deliver exceptional customer experiences, particularly during urgent situations.
• Build customer trust by following regulations, policies, and quality standards.
• Participate in ongoing training to develop product, service, and regulatory knowledge.

Skills

Native Norwegian

Fluent English

Excellent communication

Problem solving

Basic technical knowledge

GDPR knowledge

EU passport

Job description

Are you passionate about helping people and creating exceptional customer experiences? Join our client's team dedicated to Consumer Protection Customer Experts and become a trusted point of contact for customers needing support with the devices they rely on every day.

Your Role

• Engage with customers via chat and phone, providing exceptional service.
• Assist customers with device protection plans, claims, repairs, replacements, and related services.
• Deliver exceptional customer experiences, particularly when customers are dealing with unexpected or urgent situations.
• Build customer trust by following all relevant regulations, policies, procedures, and quality standards.
• Participate in ongoing training to continuously develop your product, service, and regulatory knowledge.

• Native Norwegian speaker.
• Fluency in English.
• Excellent communication & soft skills, as well as problem-solving abilities.
• Basic technical knowledge and enthusiasm for technology and imaging.
• Familiarity with regulatory environments and data protection principles, including GDPR, is an advantage.
• Ability to relocate to Greece.
• EU Passport holder.

• Competitive salary (14 salaries per year).
• Monthly performance bonuses.
• Relocation package covered.
• Private Health Insurance
• State of the art premises, providing a great working environment with relaxing break areas
• Comprehensive training with certified instructors.
• Career growth opportunities within a global brand.
• Free online Greek language courses.