Northwest Regional Parts Director – Growth & Ops Leader

Hunter Truck; Buffalo (NY); On-site; USD 130,000 - 200,000; Full time

Job summary

Hunter Truck's Northwest Region is seeking a Regional Parts Director to lead regional parts performance, drive revenue and gross profit, and strengthen customer relationships across multiple locations. This role requires strategic alignment with Sales and Service leadership to maximize parts capture and service responsiveness.

The ideal candidate will manage a team of Branch Parts Managers and the Outside Parts Sales Manager, optimize inventory, and develop talent while executing enterprise

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Seven+ years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or related industry.
• Two years of multi-location management experience preferred.
• Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.

Responsibilities

• Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
• Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
• Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
• Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
• Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
• Analyze and monitor dealership and location performance against established sales targets, budgets, and regional objectives.
• Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
• Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
• Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
• Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
• Approve and elevate customer-specific stocking or service-level exceptions within established authority limits; do not override enterprise inventory policy.
• Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes.
• Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
• Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree (Business Administration or Operations Management)

Tools

Arcadium

Job description

Hunter Truck's Northwest Region is seeking a Regional Parts Director to lead regional parts performance, drive revenue and gross profit, and strengthen customer relationships across multiple locations. This role requires strategic alignment with Sales and Service leadership to maximize parts capture and service responsiveness.

The ideal candidate will manage a team of Branch Parts Managers and the Outside Parts Sales Manager, optimize inventory, and develop talent while executing enterprise