Northeastern Field Service Manager

LS TRACTOR USA LLC; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

LS Tractor USA LLC is seeking a Northeastern Field Service Manager for the NE Territory. The role focuses on supporting dealers across CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT with service and quality issues, training, and field service initiatives.

The manager will travel regionally, provide technical guidance, and deliver Service School content toDealer staff while building strong customer relationships.

Qualifications

• High School Diploma or equivalent required; additional experience considered in lieu of education.
• Minimum 5 years of experience as a diesel heavy equipment or tractor mechanic.
• Willingness to travel 3–4 days per week.

Responsibilities

• Regularly visits dealer locations to resolve service and quality problems.
• Provide product information and training to Dealer Service Department personnel.
• Represent LS Tractor USA during regular dealer visits in the assigned service area.
• Participate in Service School presentations in person or via video recording.
• Plan and execute weekly dealer visit schedules.
• Assist dealer calls about service problems, diagnose issues and recommend repairs.
• Communicate weekly through written reports, email, text and phone.

Skills

Mechanical aptitude

Verbal communication

Written communication

Technical reading

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Northeastern Field Service Manager

Battleboro, NC, US

6 days ago Requisition ID: 1119

Job Title: Field Service Manager – NE Territory

Department: After Sales Support – Field Service

Location: NE Regional Territory – CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT – MUST RESIDE IN ONE OF THESE STATES

Hiring Range: DOQ

8- Hour Shift, Monday – Friday

Position Summary

NE Regional Territory – CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, – MUST RESIDE IN ONE OF THESE STATES

The Northeastern Service Manager provides assistance to our Dealers and their Service Departments to resolve service and quality problems with LS Tractor USA products across the states of:Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont. This position provides technical information and training to Dealer Service Department employees on new and existing products. The Service Manager will participate in delivering Service School presentations either in person or via recorded presentations. Service Managers are assigned a geographic territory and provide quality service to our customers in their territory, creating positive business relationships and building on the LS Tractor reputation.

Position Duties and Responsibilities

• Regularly visits Dealer locations to provide help in resolving service and quality problems.
• Provides product information and training to Dealer Service Department personnel.
• Represents LS Tractor USA during regular visits to Dealers in their assigned Service area.
• Participates in Service School presentations either in person or via video recording.
• Plans and executes weekly Dealer visit schedule.
• Receives Dealer calls about service problems, diagnoses possible problems and recommends diagnostic processes or repair procedure to resolve the problem.
• Communicates weekly through written reports, email, text and telephone.
• High School Diploma or equivalent. Additional experience will be accepted in lieu of education.
• 5 years of experience as a diesel heavy equipment, or tractor mechanic, previous experience as a tractor service technician or service manager is preferred, but not required.
• Strong mechanical aptitude.
• Previous experience as a tractor service technician or service manager is preferred, but not required.
• Requires strong verbal and written communication skills.
• The ability to read, comprehend and apply technical service material.
• The ability to travel 3 to 4 days each week.
• The ability to understand and operate electronic diagnostic equipment.
• Basic computer skills and the ability to use Microsoft Office software