North Shore Branch AVP: Lead Growth & Loyalty

Citi; New York (NY); On-site; USD 71,000 - 107,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off

Job summary

Citi is seeking a Branch Manager for Chicago's North Shore, based in Niles, IL, to lead a team and grow sales while enhancing customer loyalty. The AVP role emphasizes strategic planning, risk management and staff development within a high-visibility banking environment.

The position requires 5–8 years in banking, proven team leadership, and strong communication skills, with a focus on meeting branch metrics and regulatory compliance. Competitive benefits are included.

Qualifications

• 5-8 years of relevant experience
• Experience in banking or financial industry preferred
• Proven experience managing teams
• Clear and concise written and verbal communication skills
• Strong analytical skills

Responsibilities

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure clear work priorities and high customer service
• Plan and budget to meet branch annual goals
• Lead daily huddles and communicate goals, strategies, and expectations
• Monitor performance to meet branch metrics and improve customer satisfaction
• Oversee branch controls, risk management and internal audits
• Identify training needs and career progression; handle supervision, hiring and performance reviews
• Lead recruitment across sales and operations and onboarding

Skills

Banking experience

Team management

Communication skills

Analytical skills

Written communication

Education

Bachelor's degree

Job description

Citi is seeking a Branch Manager for Chicago's North Shore, based in Niles, IL, to lead a team and grow sales while enhancing customer loyalty. The AVP role emphasizes strategic planning, risk management and staff development within a high-visibility banking environment.

The position requires 5–8 years in banking, proven team leadership, and strong communication skills, with a focus on meeting branch metrics and regulatory compliance. Competitive benefits are included.