North American Multi-Unit Pricing Analyst

gfs; Wyoming (MI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gordon Food Service in the United States is seeking a North American Multi Unit Pricing Analyst to manage pricing contracts and support profitability across multi-unit portfolios.

You will implement customer pricing, collaborate with cross-functional teams, and analyze margins, contracts, and vendor relations to uphold pricing integrity.

The role follows a hybrid schedule: in-office four days and one day remote, with a focus on data, reporting, and internal pricing standards.

Qualifications

• Bachelor's degree preferred.
• 3–5 years business experience; accounting/finance background preferred.
• Knowledge of customer service principles and evaluation of customer satisfaction.
• Ability to solve complex business issues and balance customer needs with company practices.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Manage pricing contracts for a portfolio across market segments.
• Use pricing systems to implement customer contract pricing.
• Collaborate with teams to ensure accurate material costs for sell price.
• Collaborate with Capstone to implement proprietary freight costs and rates.
• Oversee contract material expirations using SAP reports/macros.
• Verify pricing accuracy through verifications and audits.

Skills

Customer service

Problem solving

Attention to detail

Communication skills

Negotiation

Time management

Multi-tasking

Education

Bachelor's degree in Business Management or related field

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The North American Multi Unit Pricing Analyst manages a portfolio of multi-unit customers in various market segments through interpreting, analyzing, and implementing pricing contracts and proprietary costed materials, including various components of customer sell price. Responsible for accurately implementing customer pricing and serving as the customer's point of contact for pricing support. Investigate and resolve customer margin issues via systems and reporting tools to ensure customer profitability. Responsible for working with vendors in the onboarding process, new vendor lanes, customer pricing contract compliance, bill back discrepancy, and resolution. Strive to uphold and enhance pricing integrity for both internal and external customers.

What you will do:

Customer Pricing and Profitability

• Manage the collection, retention, organization, analysis, and implementation of customer and vendor contracts for a portfolio of concepts within multiple market segments
• Utilize various pricing systems to implement customer contract pricing
• Collaborate with a variety of teams to ensure accurate proprietary material contract costs to manage customer sell price
• Collaborate with Capstone to implement proprietary freight costs to ensure accurate freight rates and delivery methods (prepaid, collect, or backhaul)
• Oversee contract material expiration utilizing various SAP reports and MACROS
• Verify customer pricing and accuracy through internal and external price verifications and audits
• Research and resolve cost and pricing discrepancies to ensure accurate margin
• Research and execute customer credits when applicable
• Calculate and request vendor direct deductions to generate, retain, and recover margin
• Provide reporting and data to assist account management in decision-making
• Comply with defined best practices and pricing procedures
• Subject matter expert for inbound and outbound pricing conditions

Customer Sales Support

• Primary business contact for customer Leadership, Supply Chain, Purchasing, and Operation teams regarding cost, pricing inquiries, and support
• Collaborate with Multi-Unit support team members to maintain business relationships
• Ensure all components of customer contracts are accurately in place, e.g. rebates, distribution fees, invoice fees, etc.
• Analyze weekly margin report to correct inaccuracies (freight, pricing, agreement, etc.) and communicate with all stakeholders
• Participate as a core member in the new customer implementation and exit process
• Enforce documented pricing standards and protocols

Vendor Management

• Build and maintain vendor relationships
• Communicate with vendors within Gordon Supplier Plus
• Review reporting daily. Collaborate with cross-functional teams to resolve vendor credit and deduction issues
• Research and reconcile vendor bill back discrepancies and submit repayment when necessary
• Solicit vendor information necessary for creating new vendors and expanding the Gordon Food Service distribution network
• Perform other duties as assigned

When you will work:

Monday through Friday, 8:00am - 5:00pm.

Hybrid Work Schedule:

4 days in office, 1 day from home

What you'll bring to the table:

• Bachelor Degree in Business Management or related field is preferred
• Three to five years previous business experience or an equivalent combination of education, training, and experience. Accounting or finance background preferred. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Self-directed with the ability to deal with competing priorities, repetition, fluctuations in workload, ambiguity, etc.
• Attention to detail, problem-solving skills, organizational and time management skills.
• Excellent written, verbal, organizational, and communication skills
• Strong mathematical aptitude.
• Social perceptiveness skills, being aware of other's reactions and understanding why they react as they do.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Positive attitude, with a commitment to personal and professional success.
• Ability to accomplish multiple and diverse assignments.
• Ability