Accounts Payable Coordinator II

Intercity Packers Ltd.; Wyoming (MI); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Gordon Food Service is seeking an Accounts Payable Coordinator II to respond to vendor inquiries and resolve payment disputes while supporting month-end close and reporting. You will maintain strong vendor relationships, assist with onboarding, and help drive process improvements across Shared Services in a hybrid work environment.

The role emphasizes attention to detail, data accuracy, and cross-team collaboration to ensure timely, compliant disbursements and insightful AP metrics.

Qualifications

• Associate's degree preferred (or equivalent) with two years of related experience OR four years of related experience with no degree.
• Advanced dispute resolution and negotiation with ability to de-escalate high-pressure situations with vendors while protecting the company’s interests.
• Root cause trend and analysis focusing on aging analysis, cash flow forecasting and KPI tracking.
• Risk management and internal audit controls and identifying red flags, handling credit holds, preventing duplicate payments, compliance Corporate training and knowledge transfer, developing new materials and providing on going system support.
• Month-end closing and reconciliation and knowledge of general ledger and accounting deadlines.
• Audit management (Third party collaboration).
• Must be detail-oriented with a commitment to a high level of accuracy.
• Knowledge of industry trends specific to Shared Services processing.

Responsibilities

• Manages disputes and payment inquiries with strong customer service.
• Acts as central contact for complex supplier activity, performing root cause analysis.
• Participates in business process reviews to drive improvements.
• Prepares accounts payable reports and aging analyses for actionable insights.
• Trains system users including vendors and internal staff.
• Assists with onboarding new vendors per internal policies.
• Supports month-end by preparing accrual lists for uninvoiced receipts.
• Reconciles AP sub-ledger to GL to identify gaps.
• Contributes to process, policy, and automation improvements.

Skills

Dispute resolution

Negotiation

Root cause analysis

Risk management

Internal audit controls

Month-end close

Data analysis

Communication

Attention to detail

Time management

Education

Associate's degree preferred

4 years related experience

Tools

Excel

General Ledger

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Accounts Payable Coordinator II responds to vendor inquiries and resolves vendor payment disputes. Manages relationships with vendors and internal stakeholders to ensure effective communication and resolution of issues. May assist shared Services internal teams and vendors with analytical data as needed, including but not limited to the month-end close process, GL account reconciliation & analysis, preparation of various monthly reports ,and provide support for day to day activity. Also, collaborates on strategic projects as necessary.

What you will do

• Manages and assists with dispute resolution and payment inquiries while providing excellent customer service, promptly and professionally
• Functions as the central point of contact for specific, more complex supplier activity by performing research and root cause analysis to resolve advanced discrepancies ; both internally and externally Responds to and resolves urgent credit hold situations, escalating Vendor risk (red Flags) to leadership when necessary
• Participates in business process reviews and alignments to drive operational improvements.
• Prepares and delivers comprehensive accounts payable reports, including aging analyses to provide actionable insights; may compile and present accounts payable metrics and reporting to support the Shared Service Department.
• Awareness and understanding of vendor metrics to identify situations requiring action or further analysis and providing feedback and recommending improvements when necessary
• Trains new system users including vendors and internal GFS employees and provides support, ensuring they understand company policies and procedures.
• Assist with the onboarding process for new vendors in accordance with internal audit policies.
• Assists Finance during month-end by preparing accrual lists for uninvoiced receipts or missing high-value utilities/services
• Reconciles the AP sub-ledger to the General Ledger (GL) to identify missing entries or rounding errors.
• May be responsible for preparing and processing payments, ensuring compliance with accounting policies and financial regulations, maintaining accurate records of disbursements, and assisting in generating related reports such as cash flow forecasts and aging analyses
• Participates in continuous improvement initiatives by analyzing processes and identifying areas for optimization and implementing effective solutions (process, policy, automation) to enhance efficiency and performance.
• Ensures that documents are properly organized, categorized, and indexed for easy retrieval.
• Collaborates with third-party auditing firms to conduct vendor credit balance collection and perform duplicate payment audits, ensuring accuracy and resolving discrepancies as needed
• Performs other duties as assigned

When you will work

Monday through Friday, 8:00am - 5:00pm. Hybrid Work Schedule: 4 days in office, 1 day from home.

What you bring to the table

• Associate's degree preferred (or equivalent) with two years of related experience OR four years of related experience with no degree.
• Advanced dispute resolution and negotiation with ability to de-escalate high-pressure situations with vendors while protecting the company’s interests.
• Root cause trend and analysis focusing on aging analysis, cash flow forecasting and KPI tracking
• Risk management and internal audit controls and identifying red flags, handling credit holds, preventing duplicate payments, compliance Corporate training and knowledge transfer, developing new materials and providing on going system support
• Month-end closing and reconciliation and knowledge of general ledger and accounting deadlines
• Audit management (Third party collaboration)
• Must be detail-oriented with a commitment to a high level of accuracy.
• Knowledge of industry trends specific to Shared Services processing.
• A basic understanding of accounting principles, including debits, credits, journal entries, and general ledger accounting.
• Moderate math skills for use in Excel and analytics. Comparing, analyzing, coordinating, copying, etc. and ability to recognize non-standard situations / discrepancies with invoices.
• Applies critical thinking and sound judgment to assess risks
• Communicates effectively with supervisors and team members, clarification when needed, and consistently meets deadlines with minimal supervision.
• Customer service and relationship building with internal teams/stakeholder and external partners
• Demonstrates accountability by taking ownership of responsibilities, maintaining organization, and addressing challenges independently, manages time effective, and works well under pressure to meet deadlines with strong attention to detail with a commitment to a high level of accuracy;
• Understanding of file organization, saving, and retrieving files from local drives, network drives, or cloud storage.
• Ability to identify and resolve simple issues (e.g., printer connectivity, frozen applications).

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco‑free. Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.