Accounts Receivable Supervisor

Intercity Packers Ltd.; Wyoming (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gordon Food Service is seeking an Accounts Receivable Supervisor to oversee the AR team within Finance Shared Services, managing cash application, reconciliation, and customer deduction processes. The role focuses on team performance, training, and cross-department collaboration to improve order-to-cash workflows.

The successful candidate will lead staff, ensure adherence to policy, and drive continuous improvements while maintaining high customer service standards.

Qualifications

• Two years of accounting experience with a Bachelor's degree or five years of accounting experience without a Bachelor's degree, and one year of supervisory experience.
• Bachelor's Degree in Accounting or Finance preferred.
• Knowledge of Lawson accounting software is preferred.

Responsibilities

• Oversee cash application, deduction processing, and account reconciliation workflows.
• Manage customer inquiries and escalations, providing professional resolution.
• Collaborate with Credit and Sales to identify improvements and mitigate financial risks.
• Interview, hire, and develop staff; ensure proper training.
• Ensure team adheres to GFS policies and procedures.

Skills

Accounting

Supervisory experience

Excel

Financial analysis

Analytical skills

Communication skills

Education

Bachelor's degree in Accounting or Finance

Tools

Lawson

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Accounts Receivable Supervisor supervises the Accounts Receivable team within Finance Shared Services, providing oversight of core functions including cash application, reconciliation, and the customer deduction management process. Manages all aspects of the team's performance, development, and administrative needs. Identifies opportunities for improvement and works with various departments to develop and execute action plans.

What you will do:

• Oversees cash application, deduction processing, and account reconciliation workflows
• Manages customer inquiries and escalations, providing professional resolution while coaching team members on conflict resolution skills.
• Collaborates with Credit and Sales departments to identify continuous improvements, mitigate financial risks, and optimize Order-to-Cash workflows.
• Interviews, hires, and develops staff and ensures proper training
• Ensures GFS policy and procedures of team are being followed
• Conducts employee performance review annually and as needed, along with maintaining employee incentive programs
• Ensures team and individual completion of work is timely and accurate in order to meet/exceed Department Goals/Metrics
• Participates in the coordination and facilitation of regular team meetings
• Participates in Business Process Review and Alignment
• Participates in projects and system testing
• Excellent Customer Service and problem resolution skills
• Conduct monthly reconciliation, balancing, and variance analysis of accounts.
• Demonstrate commitment to business ethics and drive integrity, accountability, collaboration, and trust across the company.
• Adheres to the mission statement and cornerstone values of Gordon Food Service.
• Other duties and responsibilities as assigned

When you will work:

Monday through Friday, 8:00am - 5:00pm.

Hybrid Work Schedule: 4 days in office, 1 day from home.

What you'll bring to the table:

• Two years of previous Accounting experience with a Bachelor's degree or five years of previous Accounting experience without a Bachelor's degree, and one year of previous supervisory experience or an equivalent combination of education, training, and experience.
• Bachelor's Degree in Accounting or Finance preferred.
• Knowledge of industry trends specific to Shared Services processing.
• Moderate math skills for use in Excel and analytics.
• Problem-solving, comparing, analyzing, coordinating, copying, etc. Reading (standard and technical), writing (business, technical, copy, etc.), speaking (basic, conversational) Customer service and relationship building.
• Self-directed, organized, able to meet deadlines, and able to make prioritization assessments.
• Moderate to advanced Excel knowledge.
• Knowledge of Lawson accounting and other customized software applications preferred.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.