North America Field Service Engineer

Nano Dimension; Woburn (MA); On-site; USD 78,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Generous vacation

Job summary

Essemtec USA, a subsidiary of Essemtec AG and part of Nano Dimension, is seeking a customer-focused Field Service Engineer based in New England. You will service and install systems across North America, travel frequently, and support customers on-site, remotely, and via hotline.

The role requires 2-4 years in electronics manufacturing or robotics, an associate degree or related technical experience, and willingness to travel about 70–80%. Competitive benefits and ongoing training are offered.

Qualifications

• 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields.
• Associates degree or related technical work experience of 2-4 years in field service.
• Ability to read and interpret detailed documents, drawings, and specifications.
• Ability to work with test equipment and hand tools.
• Excellent customer service, problem-solving, decision-making, and analytical skills.
• Able to work under pressure and time constraints; handle challenging situations in the field.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Motivated, independent, and solution-oriented with strong organizational skills.
• Basic knowledge of OSHA and workplace safety.
• Willingness to travel nationally and internationally approximately 70% - 80%.

Responsibilities

• Servicing Essemtec systems across North America.
• Provide on-site, remote, and hotline technical and application services.
• Perform install, commissioning, preventive maintenance, troubleshooting, repairs, calibrations, upgrades, and retrofits.
• On-site and remote support for hardware/software with internal teams and customers.
• Demonstrate system capabilities and provide customer training.
• Maintain accurate administrative records (CRM/ERP) and trip planning.
• Collaborate with engineering to resolve issues and provide product feedback.
• Maximize customer satisfaction and manage service relationships; conduct follow-ups.
• Identify customer hurdles and escalate for action.
• Represent Essemtec professionally to drive customer experience.
• Travel periodically to international headquarters for training and orientation.

Skills

Customer service

Troubleshooting

Problem-solving

Communication

Independent work

Education

Associates degree or technical training

Tools

Test equipment

Hand tools

Microsoft Office

Job description

Essemtec USA is a sales and services subsidiary of Essemtec AG a division of Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs.

The ideal candidate is a customer-focused, hands-on Field Service Engineer with 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields. They should have strong troubleshooting, problem-solving, and communication skills and be comfortable working independently while supporting customers and collaborating with internal engineering teams.

This is a field-based position with frequent travel throughout North America and periodic international travel for training. The ideal candidate is organized, self-motivated, adaptable, and committed to delivering an excellent customer experience.

Candidates are required to be based in New England. This is a hybrid position requiring frequent visit our Woburn, MA headquarters.

Contribution

Key Responsibilities

• Servicing of new and existing Essemtec systems across North America
• Provide technical & application services for customers on-site, remote, and via our hotline
• Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems
• On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers
• Demonstrate system capabilities, provide customer training, and analyze system operation
• Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities
• Document all field activities (CRM, ERP, or company application) to ensure data accuracy
• Contribute to and maintain protocols, manuals, and service knowledge base
• Collaborate with engineering team to resolve unique cases; provide product feedback as available
• Maximize customer satisfaction and service relationship by conducting follow-ups post-service
• Identify any customer hurdles to elevate for action
• Represent Essemtec with highest professionalism to drive customer experience
• Periodic travel to international headquarters for training and product/service orientation

Requirements

Qualifications

• Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desire
• Associates degree or related technical work experience of 2-4 years in field service
• Ability to readily understand and interpret detailed documents, drawing, and specifications
• Ability to work with test equipment and hand tools
• Excellent customer service, problem-solving, decision-making, and analytical skills
• Able to work under pressure and time constraints; handle challenging and unexpected situations in the field
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Motivated, independent, and solution-oriented way of working; organizational skills
• Basic knowledge of OSHA and workplace safety
• Willingness to travel nationally and internationally approx. 70% -80%

Offer

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), generous vacation policy, and more. Our work environment includes casual dress, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.

Salary Range

The salary range for this role is expected to be between $77,518 - $103,357. This position may also be eligible for a discretionary bonus based on company and individual performance.

Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.

Contact

To all recruitment agencies: Essemtec USA does not accept agency resumes. Please do not forward resumes to our job’s alias or Essemtec USA employees. Essemtec USA is not responsible for any fees related to unsolicited resumes.

Essemtec USA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability