North America DAM & Operations Lead

Socket.dev; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev seeks a Manager, NA Regional Lead & Account Operations to drive day-to-day delivery, governance, and continuous improvement for the North America region. You will partner with the Global Operations Director to ensure DAM assets meet global standards, SLAs, and client expectations.

In this role, you will lead governance, reporting, training, and operational processes, aligning teams and tools to deliver high-quality work and strong stakeholder relationships across clients, agencies,

Qualifications

• Requires a BA/BS and a minimum of 5–7 years' experience in Operations or Project Management, marketing operations and technology, digital commerce and/or creative technologies or a related field.

Responsibilities

• Lead day-to-day operations for the North America Region, ensuring assets and content are delivered on time and in line with SLAs.
• Oversee workflows, governance, and system usage to ensure efficient DAM delivery.
• Provide operational leadership to enable high-quality client delivery and continuous improvement.

Skills

Operations management

Project management

Client engagement

Analytics

Education

BA/BS degree

Job description

Socket.dev seeks a Manager, NA Regional Lead & Account Operations to drive day-to-day delivery, governance, and continuous improvement for the North America region. You will partner with the Global Operations Director to ensure DAM assets meet global standards, SLAs, and client expectations.

In this role, you will lead governance, reporting, training, and operational processes, aligning teams and tools to deliver high-quality work and strong stakeholder relationships across clients, agencies,