North America Customer Service & Data Leader

UPL; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

UPL is looking for a Customer Service and Data Lead for North America to lead the customer service team and manage critical master data. This role demands expertise in customer operations and data management to enhance customer service quality and operational efficiency.

The ideal candidate will have a bachelor's degree and 10+ years of leadership experience along with a strong proficiency in CRM systems and data governance principles. This role offers opportunities for travel and impactful contributions to customer satisfaction.

Qualifications

• 10+ years of proven experience in operations leadership.
• Proven ability to lead high-performing customer service teams.
• Strong proficiency in data governance and data cleansing.

Responsibilities

• Oversee daily operations of the customer service team.
• Monitor customer satisfaction metrics and implement improvements.
• Manage key customer operations like Bulk repacking and Complaint Management.

Skills

Leadership

Data Management

Customer Service

Analytical Skills

Communication Skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

SAP S4 Hana

Microsoft 365

Job description

UPL is looking for a Customer Service and Data Lead for North America to lead the customer service team and manage critical master data. This role demands expertise in customer operations and data management to enhance customer service quality and operational efficiency.

The ideal candidate will have a bachelor's degree and 10+ years of leadership experience along with a strong proficiency in CRM systems and data governance principles. This role offers opportunities for travel and impactful contributions to customer satisfaction.