North America Customer Lifecycle Leader

cmcom; Tate Township (OH); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional development opportunities

Global onboarding program

Job summary

CM.com is seeking a Customer Lifecycle Manager for North America to own the end-to-end journey from onboarding to ongoing value realization. You will coordinate kickoff, implementation, and go-live while serving as the primary NA contact for service, delivery, and support.

You’ll drive renewals, adoption, and health tracking, and work with Sales, Marketing and Product to scale playbooks. AI tools will be used to improve processes.

Qualifications

• 5+ years in customer success, account management, or related roles.
• Track record of owning the customer relationship post-sale with retention growth.
• Experience with CRM and customer success tooling (Salesforce, Gainsight or similar).
• Fluent in English; comfortable traveling within the US.

Responsibilities

• Own end-to-end onboarding for NA customers, coordinating kickoff and go-live.
• Serve as primary contact for service, delivery, and support across NA base.
• Build renewal, adoption, and health-tracking processes to surface risk.
• Partner with Sales, Marketing, and Product to translate feedback into playbooks.
• Use AI tools to improve effectiveness and share learnings with the team.

Skills

Customer success

Account management

SaaS experience

CRM tooling

Cross-functional collaboration

English fluency

Education

Bachelor's degree in business, CS, or related field

Tools

Salesforce

Gainsight

Job description

CM.com is seeking a Customer Lifecycle Manager for North America to own the end-to-end journey from onboarding to ongoing value realization. You will coordinate kickoff, implementation, and go-live while serving as the primary NA contact for service, delivery, and support.

You’ll drive renewals, adoption, and health tracking, and work with Sales, Marketing and Product to scale playbooks. AI tools will be used to improve processes.