North America Benefits Partner

Addison Group; Richmond (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Addison Group is seeking an experienced Benefits Specialist to oversee benefits administration for over 2,000 U.S. and Canadian employees. This role sits on a team of five and requires hands-on ADP Workforce Now expertise and full open enrollment management.

You will administer and reconcile benefits data, coordinate with providers, handle eligibility and enrollment, and support retirement programs across the two regions. Strong analytical, Excel, and communication skills are essential.

Qualifications

• Minimum of 5 years of benefits administration experience.
• ADP Workforce Now experience is required.
• Advanced Microsoft Excel skills required.
• Bachelor's degree is highly preferred.
• Demonstrated experience managing open enrollment from beginning to end.
• Experience with U.S. and Canadian retirement programs.

Responsibilities

• Administer and maintain employee benefits programs for U.S. and Canadian employees, ensuring accuracy and compliance.
• Manage the full open enrollment process from planning to completion.
• Utilize ADP Workforce Now to manage benefits data, enrollments, and reporting.
• Coordinate with providers, retirement plan administrators, and internal HR/payroll teams.
• Review and reconcile benefits data for accurate enrollment and payroll deductions.

Skills

Communication skills

Customer service

Attention to detail

Analytical skills

Education

Bachelor's degree

Tools

ADP Workforce Now

Job description

Our client is currently looking for an experienced Benefits Specialist to oversee employee benefits administration for both U.S. and Canadian employee populations - over 2,000 employees. This role will sit on a team of 5. The ideal candidate will have a strong background in benefits administration, hands-on experience with ADP Workforce Now, and the ability to manage the full open enrollment process from planning through completion.

Key Responsibilities:

• Administer and maintain employee benefits programs for U.S. and Canadian employees, ensuring accuracy, consistency, and compliance with applicable regulations.
• Manage the full open enrollment process from start to finish, including planning, employee communications, system configuration, enrollment support, and post-enrollment audits.
• Utilize ADP Workforce Now to manage benefits data, employee enrollments, eligibility, deductions, and benefits-related reporting.
• Administer and support retirement programs in both the United States and Canada.
• Coordinate with benefits providers, insurance carriers, retirement plan administrators, and internal HR and payroll teams.
• Review and reconcile benefits data to ensure accurate enrollment, payroll deductions, and employee records.
• Respond to employee questions regarding benefits, eligibility, enrollment, retirement programs, and plan provisions.
• Maintain accurate benefits documentation and employee records while ensuring confidentiality.
• Monitor benefits-related compliance requirements and support audits, reporting, and regulatory documentation.
• Identify opportunities to improve benefits administration processes, data accuracy, and the overall employee experience.

Required Qualifications:

• Minimum of 5 years of benefits administration experience.
• ADP Workforce Now experience is required.
• Advanced Microsoft Excel skills required.
• Bachelor's degree is highly preferred.
• Demonstrated experience managing open enrollment from beginning to end.
• Prior hands-on experience working with both U.S. and Canadian retirement programs.
• Strong knowledge of benefits administration processes, employee eligibility, enrollment procedures, and benefits documentation.
• Excellent attention to detail and strong organizational and analytical skills.
• Strong communication and customer service skills, with the ability to assist employees and collaborate across departments.
• Ability to manage multiple priorities, meet deadlines, and maintain confidential employee information.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.