Nordic Spa Concierge: Elevate Guest Wellness & Service

Alyeska Resort; Anchorage (AK); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Ski Pass

PTO + Personal Days

Medical & Dental

On-site housing/commuter allowance

Product & spa discounts

Resortwide discounts

Job summary

Alyeska Resort invites applications for a Spa Concierge at the Alyeska Nordic Spa. You will deliver exceptional guest experiences, manage reservations, check-ins, and foster a welcoming environment for every guest.

We offer competitive wages with monthly bonuses, an alpine work setting, and on-site accommodation or commuter support. Join a team that values service, wellness, and community in Alaska.

Qualifications

• Post-secondary certifications/diploma or degree an asset.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills required.
• Advanced Microsoft Office skills required.
• Comfortable with technology and open to new learning.
• A passion for mental and physical wellness.
• Previous Spa, Hospitality, Guest Service or Retail experience preferred.
• Excellent guest service, communication, and organizational skills are essential.
• Passion for Guest Service and Health and Wellness.
• Previous reservation software and POS experience preferred.
• Ability to focus on attention to detail, remaining professional and courteous at all times.

Responsibilities

• Represent Alyeska Nordic Spa with service excellence and product knowledge.
• Greet guests warmly and ensure a strong first impression at front desk.
• Manage reservations accurately and check-ins smoothly.
• Monitor guest inquiries and waitlists to maximize revenue and satisfaction.
• Keep reception, retail, and relaxation spaces clean and organized.
• Collaborate with team to meet daily goals and uphold spa values.

Skills

Guest service

Verbal communication

Written communication

Attention to detail

Teamwork

Education

Post-secondary certification/degree asset

Tools

Microsoft Office

Job description

Alyeska Resort invites applications for a Spa Concierge at the Alyeska Nordic Spa. You will deliver exceptional guest experiences, manage reservations, check-ins, and foster a welcoming environment for every guest.

We offer competitive wages with monthly bonuses, an alpine work setting, and on-site accommodation or commuter support. Join a team that values service, wellness, and community in Alaska.