Nordic Spa Guest Experience Concierge

Alyeska-Resort; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus

Ski pass

PTO + personal days

Medical & dental health plan

On-site accommodation

Retail & spa discounts

Resort-wide discounts

Job summary

Alyeska Nordic Spa is seeking a Spa Concierge to warmly greet guests, manage reservations, and deliver service that reflects our brand standards. You will guide guests through hydrotherapy offerings and retail experiences with accuracy and care.

This role requires excellent communication, attention to detail, and a passion for wellness. Expect varied shifts, on-site work, and positive interactions with guests in Alaska.

Qualifications

• Experience in guest service or hospitality environments is preferred.
• Excellent verbal and written communication skills required.
• Comfortable with technology and learning new tools.
• Advanced Microsoft Office skills preferred.
• Passion for mental and physical wellness is essential.

Responsibilities

• Represent Alyeska Nordic Spa with excellent service and product knowledge.
• Greet guests warmly and ensure first impressions are flawless.
• Assist with reservations, check-ins, and upsell spa offerings.
• Maintain cleanliness and restock reception, retail, and relaxation areas.
• Support daily revenue goals by handling guest enquiries and waitlists.
• Collaborate with team to uphold brand standards.

Skills

Guest service

Communication (verbal & written)

Attention to detail

Microsoft Office

Technology comfortable

Wellness passion

Education

Post-secondary certification/diploma asset

Tools

Reservation software

POS system

Job description

Alyeska Nordic Spa is seeking a Spa Concierge to warmly greet guests, manage reservations, and deliver service that reflects our brand standards. You will guide guests through hydrotherapy offerings and retail experiences with accuracy and care.

This role requires excellent communication, attention to detail, and a passion for wellness. Expect varied shifts, on-site work, and positive interactions with guests in Alaska.