Nonprofit Office & Donor Relations Manager

First Step Wayne County; Detroit (MI); On-site; USD 22,000 - 31,000; Full time

Job summary

First Step Wayne County seeks a Front Desk Administrative professional to manage daily office duties, greet visitors, answer calls, and support fundraising activities within the Philanthropy department. The role emphasizes trauma-informed, survivor-centered interactions and upholding confidentiality.

Responsibilities include donor support, processing donations, coordinating events, and maintaining records. Must be 18+, have a high school diploma, and possess strong computer and organizational

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Experience in nonprofit fundraising and administration preferred.
• Customer service oriented with ability to work with diverse populations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong organizational/communication skills.
• Donor Database experience a plus; maintain confidentiality at all times.

Responsibilities

• Provide office coverage during normal business hours.
• Greet visitors and manage check-in procedures.
• Assist clients with on-site services, resources, and basic needs.
• Answer phones, emails, and other correspondence; maintain orderly workflow.
• Process donations and prepare acknowledgement letters.
• Support donor stewardship and fundraising activities.
• Coordinate onboarding for new employees and maintain filing systems.
• Assist with event planning and logistics.

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Confidentiality

Driver’s license

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

First Step Wayne County seeks a Front Desk Administrative professional to manage daily office duties, greet visitors, answer calls, and support fundraising activities within the Philanthropy department. The role emphasizes trauma-informed, survivor-centered interactions and upholding confidentiality.

Responsibilities include donor support, processing donations, coordinating events, and maintaining records. Must be 18+, have a high school diploma, and possess strong computer and organizational