Nonprofit Marketing & Communications Manager | Impact

Shelter House, Inc; Chantilly (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with 4% employer match

13 Paid Holidays, 2 Floating Holidays,

Four Annual Team Building Events

Job summary

Shelter House, Inc. in Chantilly, VA, is seeking a Marketing and Communications Manager to lead internal and external communications, marketing, brand, digital presence, media relations, and storytelling.

Reporting to the Director of Development, this highly collaborative and hands-on role translates Shelter House's mission and impact into clear, compelling communications that build awareness, deepens engagement, and supports fundraising and community partnerships.

Qualifications

• Bachelor's degree in communications, marketing, PR, journalism, or related field.
• 3+ years of progressive professional experience in marketing, communications, nonprofit communications, or related field.
• Excellent writing, editing, verbal communication, and storytelling skills with audience adaptation.
• Experience developing integrated marketing campaigns from strategy to measurement.
• Strong hands-on experience managing social media, email marketing, website content, and digital communications.
• Proven ability to manage multiple priorities, deadlines, and stakeholders.
• Ability to collaborate across departments and manage relationships with staff, leadership, donors, and partners.
• Discretion handling sensitive information related to homelessness and domestic violence.
• Proficiency with Microsoft Office and common digital tools.
• Willingness to attend events and travel domestically; valid driver's license.

Responsibilities

• Develop and implement an integrated marketing and communications strategy.
• Own brand voice and visual identity across print, digital, media, fundraising, and internal communications.
• Create an editorial calendar and manage priorities across departments, campaigns, programs, and events.
• Tell impact stories through staff, partners, and program participant interviews with consent.
• Lead production of newsletters, annual reports, campaigns, and marketing collateral.
• Manage website and digital content, ensuring accuracy and engagement.
• Develop social media content and cultivate audience engagement.
• Plan and evaluate digital and email campaigns supporting fundraising and events.
• Drive media relations, press outreach, and interview coordination.
• Support executive communications with talking points and speeches; collaborate on leadership messaging.
• Identify timely stories with program teams to elevate Shelter House's mission.
• Coordinate donor communications and fundraising materials with Development.
• Lead event marketing support and post-event communications.
• Attend programs/events to capture stories and content.
• Track performance metrics and translate data into actionable improvements.
• Maintain organized digital assets and consent documentation.

Skills

Excellent writing

Editing

Storytelling

Social media management

Email marketing

Website content management

Project management

Cross‑department collaboration

Discretion with sensitive information

MS Office proficiency

Event attendance/coverage

Driver's license

Education

Bachelor's degree in communications/marketing/PR/journalism

Tools

CRM (Salesforce) experience

Canva

CMS platforms

Job description

Shelter House, Inc. in Chantilly, VA, is seeking a Marketing and Communications Manager to lead internal and external communications, marketing, brand, digital presence, media relations, and storytelling.

Reporting to the Director of Development, this highly collaborative and hands-on role translates Shelter House's mission and impact into clear, compelling communications that build awareness, deepens engagement, and supports fundraising and community partnerships.