Nonprofit HR Generalist – Hybrid, Client-Facing

ContinuServe, LLC.; Chicago (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k)

Health insurance (medical, dental, vis

Job summary

ContinuServe is seeking a hands-on HR Generalist for its nonprofit division. The role covers talent acquisition, retention, compensation, benefits, and compliance, with emphasis on performance management and employee relations. You will interpret policies and provide creative HR solutions for clients and staff.

This client-facing hybrid position requires on-site support in South Chicago 2–3 days a week. You will build strong relationships across client teams and ContinuServe, contributing to HR

Qualifications

• Bachelor's degree in HR, Business, or a related field.
• 4+ years HR experience with demonstrated success in employee relations across hiring, onboarding, development, mediation, investigations, benefits enrollment.
• Nonprofit organization experience or knowledge of health & human services sector preferred.
• Strong knowledge of HR principles, federal/state employment law, and HRIS systems including workers' compensation and risk management.
• Excellent listening, verbal, and written communication skills with all management levels.
• Highly detail-oriented with strong organizational and multitasking abilities.
• Proficiency in MS Office; experience with project management tools and ATS.

Responsibilities

• Partner with the client engagement team to execute workflows, timelines, and HR initiatives.
• Meet or exceed SLAs by responding to inquiries and delivering high-quality projects and reports.
• Advise employees and leaders on HR policies and employee relations matters.
• Lead full-cycle recruitment in collaboration with Talent Acquisition, including workforce planning, interviewing, and onboarding support.
• Support the employee lifecycle: onboarding, performance management, development, leaves, and offboarding.
• Administer and improve HR processes and systems, including orientation, screenings, performance programs, and compliance audits.
• Conduct workplace investigations and resolve complex employee relations issues with confidentiality and objectivity.
• Assist benefits administration, including 403(b) retirement plans, open enrollment, and inquiries.
• Prepare, analyze, and present HR metrics and workforce analytics to clients and leadership.
• Maintain knowledge of employment laws and regulatory requirements to ensure compliance.
• Identify opportunities for process improvement and enhanced client service delivery.
• Other duties as assigned

Skills

Employee relations

Talent acquisition

Performance management

Compliance

HR policies

Communication skills

Education

Bachelor's degree in Human Resources, Business, or a related field

Tools

MS Office

HRIS systems

Applicant Tracking Systems

Project management tools

Job description

ContinuServe is seeking a hands-on HR Generalist for its nonprofit division. The role covers talent acquisition, retention, compensation, benefits, and compliance, with emphasis on performance management and employee relations. You will interpret policies and provide creative HR solutions for clients and staff.

This client-facing hybrid position requires on-site support in South Chicago 2–3 days a week. You will build strong relationships across client teams and ContinuServe, contributing to HR