None Clerk

Staff Today Inc.; Oklahoma City (OK); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

401(k) retirement plan

Travel stipends

Job summary

Staff Today Inc. is seeking a Vital Records Support Specialist in Oklahoma City to join a healthcare-focused team. You will serve as the primary contact for the Vital Records Help Desk, assist internal staff and external stakeholders, and ensure timely, accurate support using the ROVER and related tools.

The role emphasizes troubleshooting, training coordination, documentation development, and process improvement while ensuring regulatory compliance and data integrity in a dynamic setting.

Qualifications

• Bachelor’s degree required; one year experience or equivalent combination.

Responsibilities

• Serve as primary contact for the Vital Records Help Desk.
• Monitor/respond to requests across onboarding, offboarding, training, data quality, platform support.
• Assess requests and assign or own resolution with follow-through.
• Troubleshoot access, usage, and workflow issues; escalate when needed.
• Coordinate internal training requests, scheduling and materials.
• Collaborate to identify documentation gaps; support process improvements.
• Develop and deliver resources: webinars, virtual sessions, guides.
• Conduct user testing of platform updates; document findings.
• Maintain awareness of workflows to ensure accurate guidance.
• Ensure compliance with regulations and data integrity.

Skills

Vital records workflows

Problem solving

Communication skills

Adaptability

Education

Bachelor’s degree in Public Health or related field

Tools

ROVER

Job description

Vital Records Support Specialist – Oklahoma City, OklahomaLocal Pay: $20 - $ 23/hour- W2Join our team and make a meaningful impact by delivering exceptional care in a professional healthcare setting. We're looking for a dedicated and compassionate healthcare professional who is committed to providing high-quality patient care.Why You'll Love Working With UsQuick & Easy Application - Apply anytime, anywhere with our enHANce app.Referral Rewards- Receive referral bonuses for eligible candidates you refer .($400 referrer / $100 referee- Payable after 200 hours of work)Personalized Support - Work with a dedicated recruiter committed to your success.Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.Vital Records Support Specialist & Responsibilities:Serve as the primary point of contact for the Vital Records Help Desk, providing timely and accurate support to internal staff and external stakeholders using the ROVER and other program tools.Monitor and respond to incoming requests across operational areas including onboarding, offboarding, training, data quality, and platform support.Assess each request and either assign it to the appropriate resource or take ownership of resolving it directly, ensuring consistent follow-through and resolution.Troubleshoot access, usage, and workflow issues, escalating complex matters when necessary.Coordinate and respond to internal training requests, assisting with scheduling, materials, and follow-up support.Collaborate with internal teams to identify documentation gaps and support efforts to resolve them through process improvement or staff guidance.Participate in the development and delivery of resources, including webinars, virtual sessions, and written guides.Conduct user testing of platform updates and enhancements; document findings and contribute to user-facing materials such as manuals and process guides.Maintain awareness of current workflows and platform functionality to ensure accurate support and guidance.Ensure compliance with applicable regulations and standards related to data accuracy, integrity, and reporting.Minimum QualificationsEducation and Experience requirements at this level consist of a bachelor's degree and one year of experience or an equivalent combination of education and experience, substituting one year of qualifying experience for each year of the required education.PreferredBachelor’s degree in Public Health, Health Information Management, or a related field Experience in investigative troubleshooting and user support, particularly in a help desk or technical assistance settingFamiliarity with Vital Records workflows, including registration, issuance, and amendment processes for birth, death, and fetal death records Strong analytical skills with the ability to identify gaps, resolve issues, and contribute to process improvementComfort working in a dynamic, service-oriented environment with multiple stakeholders and competing prioritiesApplication Requirements:If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.Valued Knowledge, Skills and AbilitiesStrong understanding of vital records program workflows: registration, issuance, birth, death, fetal death, and order processingProven problem-solving skills focused on workflow reliability, user experience, and complianceExcellent communication skills, with the ability to translate technical and procedural concepts for diverse internal and external stakeholdersAdaptability to manage competing priorities in a complex, dynamic environmentCommitment to responsive service delivery and proactive issue resolution across multiple operational areasBenefitsCompetitive PayHealth, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)401(k) Retirement PlanTravel Stipends for Qualified CandidatesReady to Get StartedApply through this job posting and submit your most recent resume.For questions about this opportunity, please contact Michelle at [phone], Monday through Friday, 8:30 AM–5:00 PM PST.#ZipRecruit