Health Information Technician - Birth Clerk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an Advanced Health Information Management Technician to oversee birth registration and vital records processes in a hospital setting. You will ensure timely documentation, coordinate with state systems, and educate families on birth-related processes. The role requires strong communication, confidentiality, and computer literacy.

Weekend availability and flexible hours may be required. Ideal candidates will have a high school diploma, attention to detail, and experience in

Qualifications

• Strong communication and customer service skills.
• Ability to handle confidential information professionally.
• Proficiency with basic computer systems and office equipment.

Responsibilities

• Demonstrates effective verbal and written communication with physicians, patients, families, and staff.
• Responds to calls within five minutes and relays information to the appropriate personnel.
• Maintains patient confidentiality in accordance with HIPAA and hospital policy.
• Initiates and completes vital record documentation accurately and on schedule.
• Coordinates birth certificates and related documents with state offices and funeral homes.
• Provides education to parents on birth certificates and related requirements.
• Operates office equipment and retrieves electronic information on demand.
• Attends unit staff meetings and supports weekend birth clerks as needed.

Skills

Communication

Confidentiality

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Job description

Job Description

Find your calling at Mercy!

The Advanced Health Information Management Technician is responsible for overseeing the organization, maintenance, and security of patient health Position Overview

Essential Duties and Responsibilities

Communication & Customer Service

• Demonstrates effective verbal and written communication with physicians, patients, families, and staff
• Prioritizes and responds to calls within five (5) minutes, relaying accurate information to appropriate personnel
• Greets and directs medical personnel, patients, and visitors in a professional and caring manner
• Takes accurate written and verbal messages and communicates them promptly
• Maintains strict patient confidentiality in accordance with hospital policy and HIPAA regulations

Birth Registration & Vital Records

• Initiates and accurately completes vital record documentation, including:
  • Birth certificates
  • Acknowledgment and denial of paternity affidavits
  • Stillbirth certificates
• Ensure all records are completed and submitted within state-mandated timeframes
• Collects, verifies, and enters birth data into the Oklahoma State Department of Health (OSDH) electronic birth registration system - ROVER
• Reviews parent-provided information for completeness and accuracy
• Faxes corrections and amendments to State Vital Statistics as needed
• Maintains communication with the State Vital Statistics office regarding updates, changes, and corrections
• Coordinates physician signatures for stillbirth certificates in a timely manner
• Corresponds with funeral homes regarding stillbirth certificates
• Maintains an accurate birth certificate status log

Parent & Family Support

• Provides education to parents regarding:
  • Birth certificates
  • Social Security Administration (SSA) documentation
  • Paternity and legal requirements
• Answers all parent questions in a compassionate and professional manner
• Contact parents who were discharged before completing paperwork and arrange return visits when necessary

Office Systems & Technical Duties

• Operates office and communication equipment, including:
  • Computer systems
  • Printers
  • Telephones
  • Fax machines
  • Copy machines
• Retrieves electronic information immediately upon request by authorized staff
• Uses Outlook for departmental and interdepartmental communication
• Generates departmental correspondence accurately and within requested timeframes

Collaboration & Department Support

• Attends at least 50% of unit staff meetings
• Flexes work hours to meet departmental needs
• Remains available by phone on weekends to support weekend birth clerks
• Performs other duties as assigned by the supervisor

Qualifications

Required

• High School Diploma or GED
• Strong attention to detail and accuracy
• Basic computer skills
• Excellent communication and customer service skills
• Ability to handle confidential and sensitive information professionally

Preferred

• Experience in Health Information Management, hospital registration, or medical records
• Experience in Labor & Delivery, Women’s Services, or hospital settings
• Knowledge of Oklahoma Vital Records processes
• Familiarity with medical terminology

Skills & Competencies

• Accuracy and attention to detail
• Compassion and professionalism
• Organization and time management
• Ability to work independently and meet deadlines
• Emotional intelligence and cultural sensitivity

Work Environment

• Hospital or birthing facility
• Frequent interaction with patients, families, and multidisciplinary teams
• May require weekends, holidays, flexible hours, or on-call availability

Physical Requirements

• Ability to sit, stand, and use a computer for extended periods
• Occasional lifting of files or records
• Visual acuity for data entry and document review

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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