Non Registered Client Associate - Citadel Wealth Management

Citadel Credit Union; West Chester (Chester County); On-site; USD 52,000 - 65,000; Full time

Job summary

Citadel Credit Union is seeking a Non-Registered Client Associate to support Financial Advisors with client accounts and maintenance, perform administrative duties, and deliver superior member service.

You will handle account openings, document processing, and communications approvals, scheduling, and liaison with broker-dealer and fund companies. Five years of customer service and financial industry experience is preferred.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of five years of customer service and financial industry experience.
• Proficient in Microsoft Office products.
• FINRA SIE exam is required.

Responsibilities

• Process new account setups and maintenance requests with accuracy.
• Assist Financial Advisors with client communications and paperwork.
• Prepare mailings, filings, and routine administrative tasks.
• Schedule client meetings and maintain advisor calendars.
• Support broker‑dealer, annuity, and fund communications as directed.
• Generate reports and provide information to Advisors as needed.
• Identify issues requiring escalation to the Branch Manager.
• Provide exceptional member service and relationship building.

Skills

Customer service

Financial industry experience

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Overview

Are you a strong team player who is passionate about providing superior service? Citadel Credit Union is currently looking to fill an opening for a Non-Registered Client Associate. In this role, the ideal candidate will assist one or more Financial Advisor’s with the opening and maintenance of client accounts and records, perform a wide variety of administrative support duties, including but not limited to word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, and provide overall customer service support to clients.

Responsibilities

• Process new account applications and maintenance requests by copying, mailing, scanning, and uploading to broker‑dealer platform. Review materials for completeness and accuracy.
• Assist advisors in organizing and implementing productivity‑based campaigns.
• Build and foster strong client relationships through superior member service.
• Perform clerical functions related to opening client accounts and maintenance requests, including copying, mailing, scanning, and uploading documents.
• Work with the FA(s) and the client to obtain the required documents based upon the type of account(s) established.
• Organize and assist in maintaining complete client account and trade‑related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client‑related requests (e.g., check requests, wiring funds, address change, dividend information, etc.).
• Provide reports and other information to FA(s), as requested.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager, including suspicious client and/or employee activity or behavior.
• Perform various administrative duties (e.g., typing, filing, answering phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.
• As requested, schedule appointments for client meetings and maintain accurate records of appointments on the financial advisor’s calendar.
• Work directly with broker‑dealer, annuity, and fund companies as directed.
• Utilize available technology and tools to support efficient and effective time management.

Non‑registered Client Associates may not volunteer quotes or other stock information to clients.

Qualifications And Education Requirements

• High School Diploma
• Bachelor’s Degree (preferred)
• Minimum of five years of customer service and financial industry experience
• Proficient skills in Microsoft Office products
• FINRA SIE exam is required

Additional Skills/Notes

• Ability to set priorities and handle multiple tasks in a fast‑paced work environment
• Dependable, responsible contributor committed to excellence and success
• Highly motivated self‑starter who can work independently with minimal supervisor
• Must display traits such as integrity, work ethic and team‑orientation
• Ability to build and foster strong client relationships