Client Service Associate - NR

Stifel Financial Corp.; Tuscaloosa (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Stifel Financial Corp. seeks a Client Services Associate to assist Financial Advisors with opening and maintaining client accounts and records in Tuscaloosa, AL.

The role involves a range of administrative tasks, document collection, and client service support to ensure accurate and timely processing of requests. Candidates should have a High School Diploma and at least 2 years clerical experience, with proficiency in Microsoft Office.

Qualifications

• Administrative and clerical procedures knowledge.
• Basic understanding of investment brokerage industry and securities regulations.
• Ability to organize, prioritize and meet deadlines.
• Logical reasoning to solve practical problems.
• Customer-focused service principles and interpersonal skills.
• Clear written and spoken communication with good etiquette.

Responsibilities

• Assist Financial Advisor(s) with opening and maintaining client accounts and records.
• Provide general administrative support (filing, mailings, answering phones).
• Process required documents and coordinate with clients for account setup.
• Enter trades as directed by FA(s) when applicable.
• Provide reports and information to FA(s) as requested.
• Escalate suspicious activity to FA(s) or Branch Manager.

Skills

Administrative knowledge

Industry knowledge

Time management

Critical thinking

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

What You'll Be Doing

The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).

What We're Looking For

• Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
• Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
• Organize and assist in the maintenance of complete client account and trade‑related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Upon request, provide quotes and other account‑related information to assist clients; non‑registered Client Service Associates may not volunteer quote or other stock information to clients.
• Provide reports and other information to FA(s), as requested.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
• Perform various administrative duties (i.e., typing, filing, answer phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

What You'll Bring

• Administrative Knowledge – Knowledge of administrative and clerical procedures and systems such as word processing, spread‑sheet applications, managing files and records, and other office procedures and terminology.
• Industry Knowledge – General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• Time Management – Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving.
• Customer and Interpersonal Skills – Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communication Skills – The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.

Education & Experience

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2 years clerical/related industry experience

Licenses & Credentials

• Minimum Required: None

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Equal Opportunity Employer

Stifel is an Equal Opportunity Employer.