Client Service Associate - Non-Registered

Stifel Financial Corp.; Frisco (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

401k

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel Financial Corp. is seeking a Client Services Associate in Frisco, TX to assist Financial Advisors with opening and maintaining client accounts and handling administrative tasks. The role involves customer service, data entry, and coordination of client documentation.

The candidate should be organized, capable of handling multiple tasks, and proficient with MS Office; experience in the brokerage industry is a plus.

Qualifications

• Knowledge of administrative procedures and systems.
• General understanding of the financial/brokerage industry and regulations.
• Ability to organize, prioritize and manage multiple tasks and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Assist in opening and maintaining client accounts and records.
• Perform administrative support duties (word processing, mailings, filing, phones).
• Enter trades as directed by financial advisors when required.
• Provide reports and information to financial advisors on request.
• Escalate issues to advisors or branch manager as needed.

Skills

Administrative procedures

Customer service

Prioritization

Problem solving

Communication

Education

High School Diploma

Clerical experience 2+ years

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

What You'll Be Doing

Under immediate supervision, Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).

What We're Looking For

• Perform administrative functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
• Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
• Organize and assist in the maintenance of complete client account and trade- related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients.
• Provide reports and other information to FA(s), as requested.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
• Perform various administrative duties (i.e., typing, filing, answer phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

What You'll Bring

• Knowledge of administrative procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology.
• General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving.
• Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.

Education & Experience

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2+ years clerical/related industry

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Benefits

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Equal Opportunity Employer

Stifel is an Equal Opportunity Employer.