Client Service Representative

TEKsystems; Phoenix (AZ); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Vision, Medical, Dental Coverage

HSA

401k Matching

Job summary

TEKsystems in Phoenix is seeking a customer service specialist to handle a high volume of inbound calls from financial advisors, guiding them through account questions, processes, and technology tools in a fast-paced environment on-site.

The role emphasizes responsiveness, professionalism, and problem-solving skills while meeting productivity targets. Five days on-site are required for the initial training period (7:30 AM to 3:30 PM), with schedules determined by management after training.

Qualifications

• Experience handling high-volume calls.
• Team oriented with strong writing and communication skills.
• Ability to provide white-glove customer service.

Responsibilities

• Handle a high volume of inbound calls from financial advisors throughout the day.
• Research and resolve complex service issues.
• Navigate multiple systems and resources simultaneously.
• Learn and apply new financial services concepts, policies, and procedures.
• Balance quality service with productivity expectations.
• Collaborate with internal business partners to find solutions.
• Build trust and credibility with advisors through every interaction.

Skills

High volume calls

Excellent writing & communication

White-glove customer service

Job description

Day-to-Day

Each day, you'll handle a high volume of inbound calls and inquiries from financial advisors, helping them navigate account questions, operational processes, technology tools, and service requests. Advisors are often working under tight deadlines, so responsiveness, professionalism, and problem-solving skills are critical.

What your day may look like

• Taking inbound calls from financial advisors throughout the day.
• Researching and resolving complex service issues.
• Navigating multiple systems and resources simultaneously.
• Learning and applying new financial services concepts, policies, and procedures.
• Balancing quality service with productivity expectations.
• Collaborating with internal business partners to find solutions.
• Building trust and credibility with advisors through every interaction.

Qualifications

• Experience handling high volume calls
• Excited to build career in financial industry
• Team oriented, excellent writing and communication skills.
• Ability to provide white glove customer service.

Onsite Requirement

• 5 days on-site for the first 4-6 weeks of training (7:30 AM to 3:30 PM).
• Post-training schedules and on-site requirements will be determined by the manager.

Shifts

• 8 hours per day - Monday-Friday
• Candidates should be available between 5:00 AM to 5:00 PMAX
• Shift assignments will be determined after training based on business and team needs.

#westpriority26

Job Type & Location

This is a Permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $52000.00 - $52000.00/yr.

• Vision, Medical, Dental Coverage
• HSA
• 401k Matching

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.