Non-Emergency Medical Transportation Program Administrator (Hybrid)

Department of Social Services; Hartford (CT); Hybride; USD 100 000 - 140 000; Plein temps

Résumé du poste

The Non-Emergency Medical Transportation Program Administrator leads Connecticut's NEMT broker program within the Department of Social Services, ensuring access, reliability, quality, and regulatory compliance for Medicaid-eligible clients. Based in Hartford on a hybrid schedule, this role directs operations, policy implementation, data analysis, and coordination with state and federal agencies.

You will oversee staff, budget, and contracts with transportation brokers, serve as a liaison to

Qualifications

• Nine years of professional experience in social services program delivery and/or policy.
• One year in managerial or consultative capacity overseeing a regional or statewide program.
• Bachelor's degree in Public Administration, Healthcare Administration, Public Health, or related field (Master's preferred).

Responsabilités

• Lead program operations and policy implementation for NEMT broker program.
• Coordinate with state and federal agencies to ensure compliance and access.
• Manage staff and oversee budget for Medicaid NEMT services.
• Develop operational policies and performance measures.
• Act as legislative liaison and drive continuous service improvements.

Connaissances

Leadership

Policy implementation

Data analysis

Contract management

Staff management

Budget oversight

Formation

Bachelor's degree in Public Administration/Healthcare Administration/Public Health

Master's degree preferred

Description du poste

The Non-Emergency Medical Transportation Program Administrator manages Connecticut's NEMT broker program within the Department of Social Services, ensuring access, reliability, quality, and regulatory compliance for diverse populations. Based in Hartford on a hybrid schedule, the position requires leadership of program operations, policy implementation, data analysis, and coordination with state and federal agencies. The role involves staff management, budget oversight, legislative liaison work, and continuous improvement of transportation services for Medicaid-eligible clients.

Key qualifications:

• Nine years of professional experience in social services program delivery and/or policy
• One year in a managerial or consultative capacity managing a regional or statewide social services program
• Bachelor's degree in Public Administration, Healthcare Administration, Public Health, or related field (Master's preferred)
• Experience administering or overseeing Medicaid Non-Emergency Medical Transportation programs or transportation broker contracts
• Knowledge of federal Medicaid regulations and state policies governing NEMT services, eligibility, and reimbursement
• Demonstrated ability to manage complex contracts, analyze transportation data, and develop operational policies and performance measures