NEMT Program Director — Medicaid Transportation

State of Connecticut - Department of Correction; Clay Arsenal (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional growth

Paid professional development

Healthy work-life balance

Public Service Loan Forgiveness‑elig"l

Job summary

The State of Connecticut, Department of Social Services (DSS) seeks a Non-Emergency Medical Transportation Program Administrator (Social Services Program Administration Manager) to lead the NEMT program in Hartford, CT.

You will manage the NEMT broker, ensure access, reliability, quality, and regulatory compliance, coordinating with state and federal partners to improve service for high‑need populations. This role requires strong program oversight and policy expertise.

Qualifications

• Nine (9) years in delivering social services programs and/or policies.
• One (1) year in a managerial or consultative capacity with regional or statewide responsibility.
• Bachelor’s degree can substitute for up to four years of experience; Master’s may substitute one additional year.

Responsibilities

• Manages staff and/or operations of unit/program.
• Implements social services programs/policies.
• Coordinates, plans and manages unit/program activities.
• Formulates program goals and objectives through agency data review.
• Interprets and administers pertinent laws.
• Coordinates research, data analysis and program planning efforts.
• Monitors, analyzes and evaluates programs/policies for cost-effectiveness and quality.
• Identifies training needs and coordinates delivery.
• Advises leadership on legislative, legal or policy impacts and recommendations.
• Monitors program changes and prepares testimony for committees and courts.

Skills

Management principles

Interpersonal skills

Oral and written communication

Program analysis

Project management

Customer service

Education

Bachelor’s degree in Public Administration or related field

Master’s degree preferred

Job description

The State of Connecticut, Department of Social Services (DSS) seeks a Non-Emergency Medical Transportation Program Administrator (Social Services Program Administration Manager) to lead the NEMT program in Hartford, CT.

You will manage the NEMT broker, ensure access, reliability, quality, and regulatory compliance, coordinating with state and federal partners to improve service for high‑need populations. This role requires strong program oversight and policy expertise.