NEMT Program Director — Policy, Data & Contracts

Department of Social Services; Hartford (CT); Hybrid; USD 100,000 - 140,000; Full time

Job summary

The Non-Emergency Medical Transportation Program Administrator leads Connecticut's NEMT broker program within the Department of Social Services, ensuring access, reliability, quality, and regulatory compliance for Medicaid-eligible clients. Based in Hartford on a hybrid schedule, this role directs operations, policy implementation, data analysis, and coordination with state and federal agencies.

You will oversee staff, budget, and contracts with transportation brokers, serve as a liaison to

Qualifications

• Nine years of professional experience in social services program delivery and/or policy.
• One year in managerial or consultative capacity overseeing a regional or statewide program.
• Bachelor's degree in Public Administration, Healthcare Administration, Public Health, or related field (Master's preferred).

Responsibilities

• Lead program operations and policy implementation for NEMT broker program.
• Coordinate with state and federal agencies to ensure compliance and access.
• Manage staff and oversee budget for Medicaid NEMT services.
• Develop operational policies and performance measures.
• Act as legislative liaison and drive continuous service improvements.

Skills

Leadership

Policy implementation

Data analysis

Contract management

Staff management

Budget oversight

Education

Bachelor's degree in Public Administration/Healthcare Administration/Public Health

Master's degree preferred

Job description

The Non-Emergency Medical Transportation Program Administrator leads Connecticut's NEMT broker program within the Department of Social Services, ensuring access, reliability, quality, and regulatory compliance for Medicaid-eligible clients. Based in Hartford on a hybrid schedule, this role directs operations, policy implementation, data analysis, and coordination with state and federal agencies.

You will oversee staff, budget, and contracts with transportation brokers, serve as a liaison to