Non-Emergency Dispatch Operator — Paid Training & Growth

City of Sioux Falls; Sioux Falls (SD); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health and wellness benefits

Career growth opportunities

Paid training program

Job summary

City of Sioux Falls seeks a Non-Emergency Communications Operator to handle high-volume non-emergency calls, determine response needs, and coordinate information for public safety purposes. Starting wage is $25.41–$27.49 per hour, plus a $0.75 per hour shift differential between 2:00pm and 5:59am, seven days a week.

No experience is required for training; a three-week paid on-the-job training is provided. Graduation from high school or GED is required.

Qualifications

• High school diploma or GED required.
• Ability to rapidly acquire working knowledge of dispatch principles and procedures.
• Ability to learn and apply Emergency Medical Dispatch (EMD) / Medical Priority Dispatch (MPDS) protocols.
• Excellent oral and written communication skills.
• Strong multitasking and decision-making abilities under stress.
• Ability to read maps and develop cooperative working relationships.
• Ability to maintain confidentiality and integrity of the Metro Communications team.

Responsibilities

• Answer a high volume of non-emergency calls and determine the necessary response.
• Identify emergency or crisis situations and route appropriately.
• Identify caller needs and guide them to the correct response.
• Call back citizens, alarm companies, and others to relay delays or collect information.
• Provide responses to inquiries or complaints using government or city resources.
• Prepare and maintain accurate records and information systems.
• Operate electronic devices and computer equipment and update databases.
• Be an active team member, attend meetings, and suggest improvements.
• Perform assigned training responsibilities.
• Perform other duties as needed for proper performance.

Skills

Emergency Dispatch

Communication

Multitasking

Decision Making

MAP Reading

Team Collaboration

Critical Thinking

Education

High school diploma or GED

Tools

Dispatch software

Database systems

Job description

City of Sioux Falls seeks a Non-Emergency Communications Operator to handle high-volume non-emergency calls, determine response needs, and coordinate information for public safety purposes. Starting wage is $25.41–$27.49 per hour, plus a $0.75 per hour shift differential between 2:00pm and 5:59am, seven days a week.

No experience is required for training; a three-week paid on-the-job training is provided. Graduation from high school or GED is required.