Non-Credit Instructor - Customer Service & 21st Century Skills

SECNY Federal Credit Union; Columbus (OH); On-site; USD 45,000 - 65,000; Part time

Job summary

Columbus State Community College invites a part-time noncredit instructor to lead customer service and 21st century skills training. You will apply inclusive teaching practices to engage diverse learners, deliver compelling lessons, track attendance, and grade assignments while collaborating with program staff to align and improve the curriculum.

The role requires a Bachelor's or Master's degree and two years of teaching or instructional experience, with a strong emphasis on customer service and

Qualifications

• Bachelor's or Master's Degree in a relevant field.
• Two years of teaching or instructional experience.
• Strong focus on customer service and instructional methodologies.

Responsibilities

• Provide overview of customer service principles and effective communication.
• Foster inclusive learning environment and assess student progress.
• Grade assignments and submit grades per college policies.
• Maintain accurate student records and support career readiness.

Skills

Teaching experience

Customer service

Instructional design

Education

Bachelor's or Master's Degree

Tools

Microsoft Office

Job description

Compensation Type: Salaried

Compensation: $40.00

Job Summary

The Customer Service & 21st Century Skills Noncredit-Instructorrole is essential to our accelerated workforce development trainingprograms. As an instructor, you will bring our curriculum to lifeusing inclusive facilitating practices to meet the needs of eachstudent. Our curriculum covers a variety of essential concepts,preparing students for entry-level customer-facing positions invarious industries. Additional duties include tracking attendance,grading assignments, partnering with program staff, and fosteringan inclusive and supportive learning environment. Join us inshaping the future of customer service through your expertise anddedication as a noncredit instructor.

ESSENTIAL JOB FUNCTIONS

Instruction & Program Support

• Providing a comprehensive overview of customer serviceprinciples
• Emphasizing the importance of effective communication, activelistening, and empathy in workplace interactions
• Enhancing understanding of customer needs and expectations
• Promoting problem-solving skills and conflict-resolutiontechniques
• Developing proficiency in handling customer inquiries andcomplaints with a customer-centric approach
• Ensuring awareness and adherence to company policies andprocedures
• Improving product knowledge and service delivery
• Utilizing technology tools, including Microsoft Officeapplications, for workplace excellence
• Job readiness fundamentals such as professionalism basics,resumes, interview skills, and networking fundamentals
• Utilize instructional resources effectively and adapt teachingmethods to meet the diverse learning needs of students. Collaboratewith program staff to ensure curriculum alignment and provide inputon curriculum enhancements.

Customer Service and Classroom Support

• Utilizing effective assessment techniques to measure studentprogress and performance.
• Providing timely and constructive feedback to guide students'learning journey.
• Determining and submitting grades in accordance with collegepolicies.
• Maintaining accurate and confidential records.
• Identifying students needing additional support and connectingthem with available resources or to ATC Career Navigator.
• Demonstrating punctuality, attendance, and a professional workethic.
• Taking on additional responsibilities as needed to contributeto student success and overall team goals.

Culture of Respect

• Fosters and maintains a safe environment of respect andinclusion for faculty, staff, students, and members of thecommunity.

Minimum Qualifications:

• Bachelor's or Master's Degree in a relevant field
• Two (2) years of teaching experience or instructionalexperience
• Strong focus on customer service and instructionalmethodologies

Preferred Qualifications:

• Relevant certifications in customer service and instructionaldesign

Additional Information:

• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).

WORKING CONDITIONS

• Typical office/academic environment. Regular exposure tomoderate noise is typical in business offices. Must travel tovarious Columbus State campuses and client sites.

*CSCC has the right to revise this position description atany time. This position description does not represent in any way acontract of employment.

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

• 20